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fp3229
Explorer
Jun 3, 2025 5:55 PM UTC
Question

Latest Zoom Workplace Install Requires MS Edgr?

I am running Zoom on Windows 10 and latest Firefox.

 

I tried to install the latest version of Zoom Workplace and at the end of the process it gave me some error that it could not access MS Edge and to check my Internet connection.

 

I do not have MS Edge. Does this mean that without it I cannot install Zoom?

6 replies

storyhub
Partner
storyhub
Partner
Jun 5, 2025 6:58 AM UTC

Microsoft edge is part of the windows 10 operating system. You can not uninstall it. And no Zoom does not require MS Edge. Without details of what you actually did I can only guess. Sounds like you lost internet during installation, which could be just momentary. Did you actually install Zoom? Does Zoom open?

If this works please click accept as a solution.

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Explorer
fp3229Author
Explorer
Jun 5, 2025 8:34 AM UTC

Thanks for responding.

I am running an older version of Win10 that precedes MS Edge and it's intentional. I want nothing to do with MS updates, spying and Edge. I am using Firefox.

I tried to install it three times and each time it said "Can't find MS Edge, check your connection". While this is consistent with what you say, it would mean that the connection was lost just after I downloade Zoom and tried to install it 3 times and returned just when I stopped installing. Highly unlikely.

Besides, it should be looking for the default browser, not MS Edge.

 

Since I tried to install it immediately after I downloaded it, if there was no Net it happened just after downoaded it, which while possible in theory, I doubt. And I tried to install it three times and got the same message: Cannot find MS Edge

 

Net I tried to install it three times and each time it gave the same error.

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Explorer
fp3229Author
Explorer
Jun 9, 2025 5:43 PM UTC

Per my reply, the initial reply does not address the problem. Without a solution I am unable to install new versions of Zoom and will have to stick with the last one that installs.

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Explorer
fp3229Author
Explorer
Jun 10, 2025 5:27 PM UTC

Is there any way to access Zoom support?

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Employee
snap-rz
Employee
Jun 10, 2025 10:03 AM UTC

@fp3229 Could you post the error screenshot of Zoom here? The installer doesn't touch anything network related. Maybe there's an error in the login dialog.

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Explorer
fp3229Author
Explorer
Jun 10, 2025 5:25 PM UTC

I don't want to repeat the process of installing and reinstalling the old just to get the exact text of the error. It said: can't find MS Edge, check your Internet connection. It looks as if the install looks for Edge, instead of the default browser, does not find it and concludes there is no connection.

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