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Explorer
Jan 30, 2025 7:49 PM UTC
Question

laptop restarts

I teach on Zoom 4 days/week.  On those days if I teach for 2 hours in the morning , and then  later in the afternoon I go to teach again on zoom, I find may laptop has restarted.  this is ONLY the case when I've been using Zoom.  on days I don't use zoom I can use the laptop in the morning and then later use it again and it hasn't restarted.  In spent a long time with Apple support and they could not find any reason it would do that unless it was some sort of Zoom setting.  I can't find any setting that would explain that.    

2 replies

Newcomer
Jan 31, 2025 9:51 PM UTC

I have exactly the same problem with my MacBook Pro M1.

It's started like months ago. Last two weeks were terrible zoom crashing, freezing and system crashes.

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MGSR
Community Manager
Community Manager
Jan 31, 2025 10:13 PM UTC

Hello there,

Welcome to the Zoom Community! We're thrilled to have you with us.


We apologize for any inconvenience you’ve encountered and appreciate your patience.


Please checkout this resource for troubleshooting steps. 

Let us know if you need further assistance. 

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