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Explorer
Trutch
Explorer
Nov 3, 2021 1:58 AM UTC
Question

Jabra - Mute on Joining Meeting Not Working

Hi All, I have a bluetooth Jabra mic/speaker, which when I join a meeting is unmuted, even though I have the setting enabled to mute mic on join meetings. This only happens with this Jabra device. The setting works with other mic/speakers connected via bluetooth or inbuilt mic. Someone else at my company also has this issue. The laptop is a Mac running Big Sur, Zoom is running the latest version.

    4 replies

    Community Manager
    RN11_2
    Community Manager
    Nov 15, 2021 4:05 PM UTC

    Hey @Trutch, looking into some cases similar to yours about Jabra. I'd advise you to open a ticket with our support team here for now.  However, in the meantime, I will do some more digging and update you when I have more information as to what exactly we need to do to get this resolved. 

     

    Can you share with me the Jabra device you're currently using? 

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    Explorer
    TrutchAuthor
    Explorer
    Nov 15, 2021 8:09 PM UTC

    Hi @RN11_2, thanks for the reply. It's a Jabra Speaker 710:

    https://www.jabra.com.au/business/speakerphones/jabra-speak-series/jabra-speak-710##7710-309

     

     

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    Newcomer
    JKim2
    Newcomer
    Feb 2, 2023 6:08 AM UTC

    Hi, I have the exact same issue with Jabra 710.

    Has this issue been replicated and resolved?

    Thank you.

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    Newcomer
    NicciF
    Newcomer
    Jun 11, 2024 4:01 PM UTC

    Hi, I am also having this issue seeing as the original post was back in 2021. Have you found a fix for this? I have the same Jabra 710. Thanks

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