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Newcomer
Aug 25, 2025 1:26 AM UTC
Question

"It looks like we are unable to connect"

When I start the Zoom Meeting app on Windows 10, it prompts me to log in, and when I do, it says

 

"It looks like we are unable to connect. Please check your network connection and try again."

 

This started to occur about a week ago.

 

Unlike a previous report on this forum, uninstalling and reinstalling the latest version of the app (now at 6.5.11) does not help. The same error occurs.

 

In the meantime, I can successfully log in to zoom.us and start Zoom meetings from someone else's Zoom link.

 

Has anyone else experienced this recently? Known problem? Any solution? Thanks.