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Newcomer
Megan2026
Newcomer
Sep 16, 2025 2:37 AM UTC
Question

Irate

I just did a 90 minute meeting which I recorded and as I waited for the file to finish completion afterwards your company, Zoom, decided to completely crash on me and all information has been lost. I'm honestly quite f'ing irate. I'm on a laptop which is pretty new, so there was no reason for this to occur 

1 reply

Employee
AllanDC
Employee
Sep 20, 2025 4:30 AM UTC

Hi there, 

We are sorry to hear that your Zoom app crashed while you're converting your recording. For further assistance, please create a ticket with our Support team using this link. 

For future meetings, you can also consider using Cloud recordings specially for important meetings that you have to record. You can also follow this article https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062627 

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