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Explorer
Nov 24, 2023 1:32 AM UTC
Question

iPhone 14 camera auto zooming out during live meeting

For the past four meetings, my iPhone 14 camera has been auto zooming out anytime I move.  I have tried zooming in again but then it zooms out again.

 

I've been emailing support back and forth and they told me to delete the app and reinstall.  Didn't help.

 

They asked me to set the iPhone 14 camera on auto-lock.  Didn't help.

 

They asked me to turn on "gestures" under meeting settings.  I don't have that feature under my meeting settings.

 

I turned off "Follow Focus" under Zoom, Accessibility in my phone settings.  Didn't help.

 

Is anyone else having this issue???   Has anyone solved this problem?  Is it an iPhone issue or a Zoom app issue??

 

 

10 replies

Partner
Nov 24, 2023 7:41 AM UTC

Hello,

 

Apple has a feature called  Center Stage that  tracks you and keeps you in the shot during a video call. You can turn it off if you don't like it.

 

on an iPhone I think this is part of a feature called  Continuity Camera:

 

”Continuity Camera unlocks new capabilities like Desk View, which allows you to share a top-down view of your workspace, and Studio Light, which artfully lights your face while dimming the background. And Center Stage makes sure you stay in the picture if you move around during your call.”

 

 

https://www.apple.com/macos/continuity/ 


https://www.macobserver.com/tips/how-to/disable-continuity-camera-iphone/ 

 

On the iPhone, go to Settings->General->AirPlay & Handoff and toggle the Continuity Camera off.

 

 
 

 

 

 

 

 

 

Regards

If my reply helped, don't forget to click the accept as solution button!

 

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eschaderAuthor
Explorer
Nov 25, 2023 12:38 AM UTC

Sorry, but it did not work.  It still zooms out when there is movement on the screen.

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Explorer
Jan 8, 2024 8:33 PM UTC

Did you ever get an answer to this? I’m having the same problem!

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eschaderAuthor
Explorer
Jan 8, 2024 9:45 PM UTC

Nope.  I'm thinking about dropping zoom.

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Explorer
Jan 9, 2024 8:47 PM UTC

So annoying.

 

I have my iPhone dialed in as a participant in the zoom meeting and am zoomed in close on a small object I am showing during my meeting that is just in front of me. I have then used my iMac to dial into the meeting so people can see me as a participant. Whenever I move behind the small object, my iPhone auto zooms out and no one can see the small object anymore. 

 

My previous iPhone 12 didn't have this "feature" and I cannot seem to disable it. Grr.

 

I've tried almost everything to get my iPhone 14 pro to lock zoom and can't.

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Explorer
Feb 2, 2024 8:35 PM UTC

Mine has started to do this its super annoying, looks funny though with my cloud background, i appear to be floating around the clouds. There is nothing in the zoom app to stop the zooming in and out then? This an "Apple" fault? Zoom is below Apple in the tech food chain

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eschaderAuthor
Explorer
Feb 2, 2024 10:59 PM UTC

I got an iPhone 15 and it doesn't have the zooming problem anymore.

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Newcomer
Feb 2, 2024 11:06 PM UTC

rere

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Newcomer
Jan 17, 2025 10:50 PM UTC

Solution:

 

when you’ve opened a video app (Zoom, FaceTime etc) swipe down for the control settings panel (usually top right) and you’ll see “*app* Controls >” (so if it’s Zoom, it will say “Zoom Controls >” etc). 


click it, you’ll see “Centre Stage” is toggled on, just toggle off!

 

worked for me on my iPad, I presume it should be the same for iPhone

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Newcomer
Jul 30, 2025 8:43 AM UTC

Same issue here on iPhone 14. Likely a Zoom app bug.

Try this:

  1. Turn on “Use Original Ratio” in Zoom settings.

  2. Make sure iOS and Zoom app are updated.

  3. If using Continuity Camera, turn off “Center Stage.”

  4. Use Zoom in a browser as a temporary fix.

Hope Zoom updates this soon.

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