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Explorer
Feb 2, 2022 1:23 AM UTC
Question

iPad speaker view black screen

I have 3 different people who use iPads connecting to our religious meetings who all have had a black screen on speaker view. Two of these seem to have cleared up for some reason, one is still having the issue.  No idea why.  He sees himself in the corner, like normal.  If he switches to Gallery View he sees the active speaker, but switching back to Speaker View yields a black screen.  It does show the name of the expected speaker in the corner. All 3 of these people have different iPad models, they're all up to date.  Our meetings typically have about 60+ participants. We use a Waiting Room to start. We don't Spotlight speakers.  Anybody had this issue and figure out a solution?

    28 replies

    Newcomer
    Feb 2, 2022 3:14 PM UTC

    Please look under Setting for "Stop Incoming Video".  If it is ON, turn it OFF.

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    Newcomer
    Feb 9, 2022 12:48 AM UTC

    We’ve had the same issue, unfortunately the “Stop Incoming Video” setting is not the issue. 

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    Newcomer
    Feb 9, 2022 1:53 AM UTC

    I just created a help desk ticket. 

    It might be helpful to create one also. 😊

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    matrixjAuthor
    Explorer
    Feb 9, 2022 2:05 AM UTC

    I just walked one person through sending a report through the zoom app since it actually happened to them tonight. Where do I create a help ticket?

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    Newcomer
    Feb 9, 2022 2:36 AM UTC

    Make sure you’re logged first, then file a ticket under “Technical Support”


    https://support.zoom.us/hc/en-us/requests/new 

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    Newcomer
    Feb 13, 2022 4:48 PM UTC

    Did you ever find a solution? I’ve been dealing with this as well for a while now and it’s driving me nuts. Also on an iPad (only two years old) and everything up to date 

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    matrixjAuthor
    Explorer
    Feb 13, 2022 4:50 PM UTC

    No, working with Zoom support on trying to find solutions but they're wanting screenshots and things and I don't personally use an iPad, I'm trying to do this on behalf of others.  So it's making things difficult. 

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    Newcomer
    Feb 13, 2022 5:32 PM UTC

    I’m working with support too, sending them a recording today. 

    You’re not alone, it’s affecting a lot of congregations. 

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    matrixjAuthor
    Explorer
    Feb 20, 2022 3:27 PM UTC

    What's your zoom support ticket number so I can mention it to my support guy because he's saying there have been no other reports of this issue.  My ticket number is 13465224. I'm just thinking maybe they can collaborate rather than two different people trying to attack the same issue independently. I just had it happen to a new user today and I added more screenshots from him to my ticket. 

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    Newcomer
    Feb 20, 2022 3:53 PM UTC

    Of course!

     

    My ticket is #13464647


    For some reason it didn’t happen at our last meeting.  So I plan on taking screenshots today. 

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    Newcomer
    Mar 3, 2022 1:03 AM UTC

    I just started having this issue tonight, on a new iPad Pro.  Everything is up to date, including Zoom.    Hoping that, if someone has a solution, that you will post it here! 🙂

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    matrixjAuthor
    Explorer
    Mar 3, 2022 1:44 PM UTC

    Thanks for posting. I’m still working with Zoom support on this issue. Every time you have this happen it would be good if you would submit a report to Zoom from within the app and choose to send the log with the report. The more reports, the more data they can look at to find the issue. 

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    Newcomer
    Mar 3, 2022 2:18 PM UTC

    I went to the Zoom app on my iPad and, although I have automatic updates set, there was an update ready that had not been done.  I did the update, and then I got a speaker view picture!  If it happens again, I'd definitely do the report. 

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    Newcomer
    Mar 19, 2022 5:29 PM UTC

    I’ve had this issue today for the first time.  I’ve tried everything.  Logging in and out, deleting the app, re-downloading it. I’ve now submitted a ticket and quoted everyone else’s tickets too.  Fingers crossed they sort it soon!

     

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    Newcomer
    Mar 20, 2022 6:17 PM UTC

    This happened to me just today. During meeting I saw a black screen whenever I was in speaker view. But after meeting I observed (while in speaker view) that the screen stayed on the host (his camera on) while the names at the bottom of the screen changed to whoever was speaking. So I’m wondering if the black screen during meeting was the host’s screen with the camera turned off. 

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    Newcomer
    Mar 20, 2022 6:27 PM UTC

    We had the same issue today, after almost 3 weeks without it. 

    I was the host today and my camera was on, so it must be something else. 

    If you’re able, please create a help desk ticket.  

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    Newcomer
    May 25, 2022 4:43 PM UTC

    Same issue here.  On MacBook I get a green blank screen on Active Speaker, black screen on iPad.  I am using a Macbook from 2010, and an old iPad so I assumed I was the problem (😂).  I submitted a ticket and a report.  Just updated zoom on my iPad see if that helps.  Don't have the issue on my phone (iPhone 7).  

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    Newcomer
    Jun 8, 2023 2:50 PM UTC

    It's been more than 1.5 years since this issue is there on iPad. It's a shame, even after repeated app feedback, and forum feedback we are here.
    Looks like the Product Team is not prioritizing iPad because it is for a low paying small audience, enterprises are their main customers.

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    Newcomer
    Jan 23, 2024 10:32 PM UTC

    I went to Video Settings, then Advanced, then unclicked the option that says 'optimize quality of the video I receive with super resolution' and it started working again.

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