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Explorer
EricHamell
Explorer
Sep 17, 2021 8:49 PM UTC
Solved

Involuntary disconnection

Every time I join a Zoom meeting using the app  from my Android phone, it disconnects after only a few seconds. It automatically reconnects and disconnects again after another few seconds, ad infinitum.

    Bri
    BriAnswer
    Community Manager
    Sep 23, 2021 8:51 PM UTC

    Hi @EricHammell! I know that must be frustrating, but let's figure out what's going on. Are you using the latest version of Zoom? 

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    8 replies

    Bri
    Community Manager
    BriAnswer
    Community Manager
    Sep 23, 2021 8:51 PM UTC

    Hi @EricHammell! I know that must be frustrating, but let's figure out what's going on. Are you using the latest version of Zoom? 

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    Explorer
    EricHamellAuthor
    Explorer
    Sep 24, 2021 2:14 AM UTC

    Yes, I made sure by uninstalling it and then reinstalling it from Google Play.

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    Bri
    Community Manager
    Bri
    Community Manager
    Sep 24, 2021 9:13 PM UTC

    Ok awesome. Thanks for checking! Are you also using the latest software update for Android? If so, I have another question. Are you using wifi or a cellular connection when joining your meetings? 

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    Explorer
    EricHamellAuthor
    Explorer
    Sep 30, 2021 7:29 PM UTC

    Yes, I accepted the latest software update for Android, and I've tried using the app with both Wi-Fi and cellular data.

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    Newcomer
    NSelavan
    Newcomer
    Feb 6, 2023 2:26 PM UTC

    I have experienced something similar, but different. When I"m joining a zoom call on my phone - if I am off the meeting screen, and it's running in the background, I get disconnected after a few seconds or a minute.. no explanation. It's as if I'm getting kicked out for not bring on screen. Is this a zoom setting? a phone setting? a bug? thank you

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    Newcomer
    ganemmara21
    Newcomer
    Oct 8, 2024 5:23 PM UTC

    I'm having problems with Zoom on my computer because it suddenly disconnects. The meeting goes on for the participants, but today I couldn't reconnect with the computer and had to do it with my tablet. The problem is not the internet connection and it's the second time it's happened to me. I need a solution for this problem!

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    Newcomer
    ganemmara21
    Newcomer
    Oct 8, 2024 5:45 PM UTC

    It just happened to me on the ipad too!!!

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