interpreter is not recognized

I am experienceing the same problem. I have had this both working and not working, most often not whereby the assigned interpreter is in the meeting, however when enabling interepretation in the meeting they show as ****** not joined.

Any help here would be much appreciated!

This often happens when the interpreter joins: 

• when signed-in to a Zoom account with an email address that is different from what you set as the interpreter. 
• not signed-in at all to the desktop client.
• through the web client or mobile app.

When in a live zoom, how do I check which email address I'm signed in with?  We think we are fulfilling all of the list above but the interpreter is not recognized.

Has this been resolved? I bought zoom (instead of teams) because of interpreter option and it doesn't work!!