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Jibanez
Explorer
Nov 12, 2021 8:14 PM UTC
Question

Internal Server Error

My organization  Children's Hospital & Medical Center is using Zoom for Virtual Care visits scheduled from EPIC EMR. 

There is a report that the attending person would get the following message when trying to connect.

This issue was reported today 11/12/21 at 1030 AM Central time.

Was there anything going on with zoom systems at this time? 

Are there any resources that can help identify what the issue was for this reported issue?

Error message below.

" Internal Server Error 

500 - v=2.0;clid=aw1;rid=INT_83bd87f96eb747df "

Link ti Error message below.

https://applications.zoom.us/telehealth?org_id=CgMhfvcnjqKjeaxAci5MSot452vSZQdce6MQ&data=Tnd8Yu53cBZRgTLVBB%2FWy6JcBtmtPxT30CNchRJugt5vqeRzp%2BiI%2BC2xyVWaQ%2F%2BViFJozy9qZoqZ%2BKgNJyMabwD5WYM1CcMTKeyzhScRRkx7ejFzZbrM120WQl5x%2BLqXkAQCAF05Op2F6MstEt7D1Q%3D%3D

 

 

      14 replies

      Bri
      Community Manager
      Bri
      Community Manager
      Nov 23, 2021 7:49 PM UTC

      Hi @Jibanez! Are you all still having this issue? Just wanted to check in! 

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        Newcomer
        suwuman
        Newcomer
        Dec 12, 2021 12:57 PM UTC

        Hi there i have the same problem.

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        Newcomer
        Ivaylo
        Newcomer
        Nov 24, 2021 11:34 AM UTC

        I have the same issue.

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        Newcomer
        limudeyhutz
        Newcomer
        Dec 12, 2021 8:35 AM UTC

        I have the same problem!
        How can we fix it ASAP

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        Newcomer
        Edwin1
        Newcomer
        Dec 12, 2021 7:14 PM UTC
        Buenas tardes, tengo este problema al acceder a la nube de zoom:
         
        Internal Server Error
        Internal Server Error
        500 - v=2.0;clid=aw1;rid=INT_aeac67344efce8f1
         
        Quisiera saber si lo solucionarán lo mas pronto posible. Gracias
        Translate
          Newcomer
          osaka
          Newcomer
          Dec 14, 2021 6:07 AM UTC

          I have the same problem.

          Internal Server Error
          500 - v=2.0;clid=aw1;rid=INT_c60767e03d9349b5

          Translate
          Newcomer
          Dawit_77
          Newcomer
          Dec 15, 2021 8:36 AM UTC

          We integrated Zoom into Moodle for online course. We have had the same problem since 11 December 2021. 

          The error message is shown below. Any tips on how to fix it soon?

           

          "Internal Server Error
          Internal Server Error
          500 - v=2.0;clid=aw1;rid=INT_88f73ecfc646efc4"
          Translate
          Explorer
          flower528ster
          Explorer
          Dec 20, 2021 10:10 AM UTC

          May I know you guys have solution for this problem?

           

          We integrated Zoom canvas for the online courses and encountered the same problem since 11 December 2021. 

          The error message is shown below. 

           

          "Internal Server Error
          Internal Server Error
          500 - v=2.0;clid=aw1;rid=INT_88f73ecfc646efc4"
           
          We can directly login zoom and do the meeting, but cannot access from canvas integration. 
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          Newcomer
          BeClever
          Newcomer
          Jan 4, 2022 10:55 AM UTC

          I got the same problem with the Moodle LTI integration:

           
          Internal Server Error
          500 - v=2.0;clid=aw1;rid=INT_bb3ec1824d53d15c
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