Installation failed due to an error

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please help!

I have had Zoom for 3 years. When I tried to update Zoom, an error arose. So I decided to uninstall the app from my MacBook. Now I want to install it again and I get the message: Installation failed. The installation failed due to an error. Contact the software manufacturer.

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VA11_2Answer

Community Manager

Hi @anna27 and welcome to the community! Please try going into Settings > Privacy and Security > Files and Folders, then clicking on the arrow to the left of installer, which brings up the option to allow access to the downloads folder. Toggle that on to allow access, then try to install again and let me know if that works. There's a solution for this provided by LC8 in this community thread.

VA11_2Answer

Community Manager

Hi @anna27 and welcome to the community! Please try going into Settings > Privacy and Security > Files and Folders, then clicking on the arrow to the left of installer, which brings up the option to allow access to the downloads folder. Toggle that on to allow access, then try to install again and let me know if that works. There's a solution for this provided by LC8 in this community thread.

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