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input volume cannot be changed

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I'm looking for support on this: I normally teach using an audio interface (shows up as USB Audio CODEC). Since today, I cannot increase the input volume and thus no sound. I can move it to the right but it jumps right back. Yes I am unmuted and the interface is working fine (I see the lights signaling the music), it's just downregulated by Zoom. Installing the Zoom software updates and restarting Zoom and the macbook haven't changed anything. With all other microphones I can change the input volume and am audible. I ended up teaching with airpods and computer sound, but still would like to get the system back working...

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RN11_2

Community Manager

Hey @AlexandraW, Please make your "system" default as the USB Audio Codec as your Microphone and then in Zoom under Audio, make your mic "Same as System" and see if that resolves the issue. Don't forget to Test Mic and adjust volumes accordingly.

Also double-check to see if your mixer has any additional software for Mac that may need to be installed. Another thing you can do is also enable "Music and Professional Audio" original sound settings to see if that helps!

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howard687

Newcomer

I am having, just recently, the exact same problem. Zoom jumps slide all the way back to the left. Have restarted Mac Mini, connected and disconnected audio device, verified privacy settings for microphone access, am not muted, etc. Hoping someone figures this out

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howard687

Newcomer

I am having the same problem, just started a day or so ago. But I also verified using Facetime (for which there is no input volume control), there is no input sound EXCEPT (and the same is true for Zoom) if i put my mouth right up against the microphone. So I don't know if there is a problem with my microphone or a Mac issue.

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kneebuhr

Newcomer

Has anyone found a resolution to this issue? Thanks.

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jamesmcclure

Explorer

Same problem here. I'm using a Shure SM58 connected to an M-Audio M-track duo and it works fine for every other audio input. Zoom inexplicably started reducing the volume to near zero a few weeks ago. I can often temporarily fix by restarting the computer but that's a hassle.

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T444_2

Newcomer

I have the same problem. I am running a Heil PR40 on a Rodecaster Pro connected USB-C (on Rodecaster Pro) to USB-A on an iMac running OS 12.4 Monterey. Regardless of the sound level recorded on the Rodecaster Pro memory card, my voice heard by Zoom participants is too low. My voice sounds faint and weak. Within the Zoom Audio Settings panel, the Microphone input volume slider is not functional; the adjuster jumps back to the left (lowest setting) upon release by the mouse. Zoom Support, a lot of users are having this problem. What is the solution?

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Ciachit

Newcomer

Hai.. i also have same issue.. im using behringer xenyx502usb.. have u found the resolution of this issue? 🙏

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jamesmcclure

Explorer

Nothing yet. I'm going to update to Monterey 12.3 beta 4 and see if that helps.

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jamesmcclure

Explorer

Update:

beta didn't help.
updated to final version of 12.3 yesterday - still no change

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RobLI57

Newcomer

Isn't this supposed to be our support place? Why is no one from Zoom answering this thread? Many of us are having this same problem and need it resolved.

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sleek

Explorer

I’m having the same problem on both my Mac’s (M1 and Intel) using two different audio interfaces. Zoom please help!

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PeterTTT

Newcomer

I replaced the USB input with a dongle that supports microphone and audio out via 1/4” phono plug through the jack built into the MacMini. Problem resolved (circumvented).

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jamesmcclure

Explorer

Can't do that at home because the microphone is XLR and needs a digital interface. Oddly, had the exact same problem at work with my USB gaming headset if plugged directly in to the computer or to the powered dock which goes away if I plug the headset into the USB port on my keyboard.

You can't make this stuff up. Surely there's a log somewhere that someone at Zoom can look over.

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tacinc100

Newcomer

Same issue with me. I'm using a Rodecaster Pro via USB-C to MacBook Pro from a Targus DisplayLink HDMI doc station, I wonder if this has something to do with the doc station? Zoom? Anyone?

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