Meetings

Hi,  If there is a yellow border around a speaker, say you have joined late (unmuted) to the meeting and they are already speaking, would they be able to hear you? Or does it cancel out your voice? Can more than one person have this active speaker (yellow border) at one time? - So allow for multiple people to be speaking at once?  Thanks, Kim 

Hi, I need to present via zoom, when I'm doing so, the presentation mode goes full screen and I cannot see my notes (I either have to use my phone and it's too small, or print them our, but it's long). Is there a way I can split screens and one part will be a shared presentation, and another my notes? When I just do the split screen (on MacBook pro), it works, but as soon as I start presenting via zoom, it goes full screen back. thanks in advance!

both my devices are kicked out on zoom. laptop hp 350 processor windows 7, keeps saying low bandwidth then leaves zoom. phone redmi 9A GETs kicked out of join rooms and at some point I am unable to see the video.

I am trying to set up 'use dual monitor.' My ultimate goal is to keep participant window open when i share a screen on my side monitor. I've found the instructions: settings -- > general --> 'use dual monitors'              I see nowhere to select 'use dual monitors.'   Advice please, J

I shared my screen to everyone in zoom and that  black box covered the content. I know it's the Zoom features like participant images, pens, etc. covering my screen. I don't know how to fix it, I use a Lenovo with Intel UHD Graphics. I don't know if it's related to the computer model, it doesn't appear this problem on my HP laptop. I just bought this Lenovo, Windows 11. Please tell me if the problem is my computer or zoom. And please tell me how to fix it.

When I enter Zoom after first signing into ECAMM, the audio either doesn't work or is delayed significantly (like 5 seconds) and I get a message from Zoom saying : RECORDING ALERTThe microphone is not working properlyThe voice of other participants can still be recorded, but your voice cannot. It says to check the microphone. I contacted ECAMM and followed these instructions:1) Choose Output > Virtual Mic > Uninstall Virtual Mic... to uninstall the plugin2) Quit Ecamm Live and restart your Mac3) Log back into your Mac, and launch Ecamm Live4) Install the Virtual Mic plugin again by choosing Output > Virtual Mic > Install Virtual Mic THAT DID NOT SOLVE THE PROBLEM AND THEN  I sent the Diagnostic Log to ECAMM and after checking it, they said the problem is on the Zoom side. If I discoonnect ECAMM and close Zoom and then reopen Zoom, the microphone works properly.  Can you please help?

I am moving over to a new computer and in doing so downloaded the outlook plug in for Microsoft 365 to use the scheduling function.  When I schedule a meeting, the appointment form pulls up to enter e-mail, time and date, etc.  The FROM: email automatically populates and it is not my e-mail.  It's my husbands and I do not use his email at all in my mail program.  I cannot figure out how to change it or where the settings are that this is pulling from.  Any guidance is appreciated.

Hi everyone. I'm setting up my new iMac. I'm using the latest Firefox browser. I logged into zoom to test it, and downloaded the software. When I try to host a meeting with video on, the client does not launch. Need help!

Hello. I have been recording to cloud zoom of my team meetings or my own meeting for a training video. Unfortunately, when I download the video, it shows up in a very low quality, often 640x350 resolution or lower and it nearly looks pixilated.  How can I fix this? Always i had recorded in 720P but from 1 month to today is it impossible to record in 720P I i record in my computerthe resolution is 720P but in cloud not.

When start a meeting with recording to cloud, during the meeting, I parse the recording, and continue later. After the meeting, when I call the API of Zoom the duration is 40 mins, from recording start time to end time, but when I open the recording video, it show 14 mins, only include the recording time. Which API can return the real recording time of 14 mins?

Hola al querer transmitir por facebook no me aparece la opción de una de mis paginas anteriormente si aparecía, que puedo hacer para que aparecer y pueda transmitirla por facebook live 

I just got the Swift Go 16 SFG16-72T-95LG Laptop, which works perfectly well except for when I go on ZOOM. I get no sound from my laptop once I am on ZOOM. I tried playing sound from the internet and VLC media and got nothing. I get sound once I leave ZOOM.The Audio test in Windows Audio Setting was fine.I used the "Test Speaker & Microphone" function in ZOOM and it says my audio device is not working properly.I uninstalled ZOOM and installed again using the download on ZOOM.Please kindly help…I believe this is perhaps a driver or settings issue!

I organize weekly meetings.The videos are recorded locally.When I’m the one starting the meeting, the files are in 1080p quality.However, when the meetings are started by the alternative hosts I’ve assigned, the recordings are only in 720p.How can I fix this?

現在、Dynabook（Windows11）を使用しています。以前はオーディオカンファレンスへの参加方法が「コンピュータオーディオ」での参加でスピーカーから音声が聞こえていました。しかし、ある時から、聞こえなくなりました。アンインストールして、インストールしなおしても同じ状況が続いています。「スピーカー＆マイクをテストする」のテストをしたところ、オーディオカンファレンスへの参加方法が「電話」だと「スピーカー＆マイクをテストする」で音声が聞こえます。しかし、オーディオカンファレンスへの参加方法が「コンピュータオーディオ」にすると「スピーカー＆マイクをテストする」で音声が聞こえない状況となっています。オーディオカンファレンスへの参加方法が「コンピュータオーディオ」での参加でスピーカーが使用できるようにしたいのですが、どうしたらよろしいでしょうか。

Ok,I can live stream to Facebook just fine on my PC Zoom app.  I can also live stream to Youtube from my computer Zoom app.  I can live stream from my Iphone Zoom app to Youtube, but when I select the "More" option only Youtube is available.  I have no Facebook option.Thanks.

I scheduled a meeting on the zoom web on Chrome browser and I added an invitees email address but it doesn't look like it sent an invite out. Does it no longer automatically send out a Zoom invite to the invitee's email address?

Come on ZOOM, you've done a nice job of providing customization in session with apps for backgrounds and such, but really your meeting invite template is rather drab and boring. Is there a way to upload a custom meeting invite template, perhaps created like the backgrounds in canva or similar. The current options are very limiting and impersonal. For each invite I sent out I have to spend 2/3 minutes to edit. It contains information my clients don't want or need and it would be great if the invite background could be changed to something with an image and most of the time I only need the zoom link and not ALLLLLLLLLLL the other stuff. Is there a place to make feature suggestions?

Hi *Background:*I participate in Zoom Meetings where someone else - the host - teaches a movement class where they play background music (via Share Computer Sound) and at the same time they speak verbal instructions via their microphone (call it 'microphone audio'). I find it difficult/impossible/stressful to hear spoken words amidst some kinds of background music (auditory processing disorder). So, often I need to reduce the volume of the *Shared* audio (music) - but keep the 'microphone audio' louder - so that the 'microphone audio' (spoken words) is more clearly 'foreground' (much louder than background music), so that I can understand the words. But, I can't do this - on my side, I can only adjust total volume, of shared music and microphone audio combined. The person sharing computer sound could adjust volume of the audio they share, relative to their mic volume, by adjusting volume in the app they're sharing music from and/or their mic level - but that would *not*

I am new to Zoom Workplace Pro. I initially set recordings to be saved locally. I now need to change to save to the cloud. However, when I go to Settings (through the Zoom web portal)Account Management then Account Settings.Click the Recording & Transcript tab.Click the Automatic recording toggle to enable or disable it.And try to toggle off "record to computer file," I get the following error: Disable "Record to computer files"This option cannot be changed because"Record to computer" is selected in automatic recording options I am on a new (2024) MacBook Pro running Sequoia 15.5.  What do I do to save meetings to the cloud? I've seen mention that this may be an issue with permissions on my computer but I have no idea where to go to change that permission. Thanks! Huge project starts in less than a week and we need to get this fixed asap.

hi - I hosted a meeting last week, and one of the participants requested to record the meeting, and a pop-up came up requesting that I give permission to host the meeting. I accepted, and assumed they would get the meeting recording. They are asking for the recording now which I cannot see in my recordings list. So not sure how this works when someone else other than the host requests the meeting to be recorded, is the host supposed to be able to see this, or should it be available direct the participant? I have checked both cloud and local recordings and its not there. Appreciate any feedback or help on this!

I'm a host for many Zoom meetings. Since I got a new computer (moving to Windows 11), I always join every meeting unmuted. I've confirmed that all the settings are correct ("Keep my microphone muted", "Mute all participants when they join a meeting", etc.). I'm getting so frustrated. How do I correct this setting? Zoom version 6.4.10.

This has become a point of severe frustration. In a zoom meeting, that is recorded, I, the host am on the right, my counter part is on the left. ALL WE WANT TO DO is to flip sides. He is on the right and I am on the left. I can not find out how to do this to save my own sanity. I've looked everywhere and tried everything I can see on zoom, but there are no answers or solutions I can find. PLEASE help. 

I'm running Windows 11 (Version 24HR (OS Build 26100.3476)) and my browser is Firefox (136.0.1 (64-bit)).  I have a healthcare provider that uses an online portal (https://www.athenahealth.com/patient-login) for virtual appointments.  When I attempt to join the appointments it opens Zoom in a browser window, even though I have the Zoom Workplace (Version: 6.3.11 (60501)) desktop app installed on my PC. When I try to turn on the camera it says, you must grant permission in your browser settings and offers this link for more info (https://zoom.us/wc/support/mic) - note the microphone works just fine, it is only the camera that won't work. Following the instruction at that link, I click the lock icon in the address bar of the browser window in which the telehealth appointment is open and click the ">" caret next to the words  "Connection Secure", then "More Information", and "Permissions". From there I scroll down to "Use the Camera" and de-select "Use Def

When in a zoom call, I can hear everyone fine, but if someone is in their car on a zoom call, i cant hear them or they cut in and out. However, everyone else on the call can hear them with no issues. I have also done the test where i go to zoom settings, Audio, Test speaker(Same as system) but the test chime is SUPER quiet, yet i can still hear all call participants without issue other than those in their car. I'm assuming this may be some AI noise suppression thing as to not hear car noise? But how can i fix this? All other computer audio sources work without issue. Windows 11 ver. 24H2, Zoom version 6.4.2  

This began after a Windows 11 update on Saturday. The microphone stops working for 5 - 10 seconds spontaneously. So, I purchased a new webcam (with mic) but it's still happening. I uninstalled and reinstalled the driver. I changed the microphone settings in Zoom. And it's still happening. I observe two things on the sound monitor on Zoom - sometimes the sound gauge becomes "stuck" at one sound level but my voice isn't being heard and other times it shows no input and my voice isn't being heard. I teach on Zoom - this is a huge problem and I have no idea what to do. Contacted Microsoft and they just tried updating the driver for the camera (which didn't change things). HELP! Thanks.