Meetings

Hello, Even though my microphone works correctly during meetings (the green level indicator moves and the test microphone feature works), my recordings contain no sound at all.I have tried both cloud recording and local recording → in both cases, the MP4 and M4A files are completely silent.My microphone is not muted during the meeting.I verified that all recording settings are enabled in my Zoom account (record active speaker, record audio file, etc.).I tested with different microphones and manually selected the device in Zoom settings.I updated Zoom to the latest version (Zoom Workplace).I restarted my computer after reinstalling.My network statistics show normal values (latency, jitter, packet loss = 0%).Despite all this, the audio track is still missing from every recording.Can you please help to solve the problem and understand why Zoom is not saving audio in my recordings, even though the microphone works correctly in meetings? Thank you for your help !PS: I use a PC - window

Hello So I wanted some people to join a meeting but they can't use internet. In the UK it was free to dial in to a meeting using ordinary minutes on a phone plan. Anyway, I digress. I live in Africa now. The current option is to put my phone next to the computer speaker and they ring me and listen on an ordinary phone call. Not ideal, but it works. Just wanted to ask on here in case there are any other options, like somehow plugging the computer sound direct to the phone. Thanks! 

Does anyone know the correct settings I should have for Zoom permissions to make the audio output work for my headphones?  Zoom tech support does not.   My headphones work for Zoom meetings for people inside my organization, but not when I need to have a meeting with someone outside of my organization.  However, my headphones work for every other application I use. I have a new MSI laptop that this is happening on.  It's running Win 11 and I have Zoom Workplace Pro Version 6.5.7 (9933) I have to keep my old laptop just for Zoom meetings because it works on that machine. (Dell)  I don't know how to check settings or permissions, so please feel free to walk me though this like I'm 2 years old...LOL. Thanks for any help.  

There is a scam going on. They want to send you a zoom link. If you have a PC and you allow this, they will be able to hack into your system and find out your personal info. They cannot do this to a Mac. I always tell them I am initiating the Zoom meeting only. This is happening in the wedding industry but I am sure they are trying other places where you are in position to try to sell them your services. Has anyone else experienced this yet?

I can’t find any meeting list on google or on my zoom app ,im new to the NA online zoom after being sent a link for a midnight zoom meeting,but can’t find any more ,please help 

In a previous version, when you were sharing computer audio only, the "stop sharing" red button was still available on the floating toolbar. Now, when sharing audio, there is no toolbar and the only way I have found to stop sharing my audio is by having to share something else, which is a very clunky and unprofessional workaround. Am I missing something?

 I was online in the car while on a zoom meeting and went to an underground parking. That cut off the mobile data connection for a few moments and went back up after that. And the connection started to go on and off. Even now, whenever I do a zoom meeting, the mobile data connection goes on and off with around 3 seconds interval between an on to off.I hadreinstalled, not working,called network service provider, it suggests I reset network settings, which I'm not doing it yet because I don't want to lose passwords,and then what has been done was I cleared cache and data, but the problem still occursShould I really reset network settings? 

I am a pensioner and have lost most of my savings on an 'investment' scam.I have the Zoom login details of the main culprit.  Is it possible to garner more information about this account?I can provide a request from law enforcement.

I am running Windows 11. Everytime I try to join a meeting on the desktop app, the meeting will open, ask if I want to join with computer audio, and when I click to join it crashes the window, loads the window again a second time, and then crashes. WHen I try to join again, it says that I am already in a meeting and asks to close it. I am also unable to join via web browser before updating to the most recent version. I have done an uninstall and done a clean install with CleanZoom. I have tried both the 64 and 32 bit versions and neither work.

I am using Samsung/Android and just today noticed I can't remove the blur from my Zoom background.  I have tested on different Zoom accounts and the "blur" is on all of them.    It is not quite as blurred as the "Blur" option in the "Background & Effects" but clearly out of focus even thoughts I tap "none" .This seriously affects my work so would urgently need help.Has anyone seen this behavior or know how to correct it? 

HI. I'm a paying Zoom user. I host meetings and I allow participants to include their transcription/recording tools such as third party READ.AI and OTTER.AI. For both, Zoom seems to be pushing them out of the calls. I have tried finding a solution online, here at Zoom support, and even tried emailing Zoom, but on the latter, annoyingly, Zoom pushes back my emails with an auto-reply which reads:"This email address cannot be used to create a support case. For technical support, please go to the customer service portal or call.If this is an urgent issue please call our customer service team."and then does not offer a phone number for customer service.  What do I do to KEEP these transcription services connected on the calls (until I manually remove them, if I so desire)? Thank you for your advice.  

Hi All.I hosted a call and hit the Record button. Simultaneously, a window popped up saying that 'Notebook.AI' asked for permission to record. I thought it was someone in the audience.  I allowed permission. The call proceeded. About a half hour later the 'Recording Stopped' voice played. Okay, they left...BUT, the 'Recording' icon showed as still recording.  My assumption that my recording was still on-going. When the call finished, the recording to the Zoom cloud was absent and I received no email advising me that the recording downloaded.I have checked the Zoom cloud and my hard drives a dozen times with different searches, to no avail. Could the 'Notebook.AI' recording have bumped my recording? (As Host I'm the only person that initiated recording on my end.  Can anyone  shed any kind of light or tell me where else I can search for my recording?Thanks in advance,BD

Hi, at the end of the meeting. ZOOM didn't convert the meeting. I go to manually converted from Meeting - Recording. I open the folder and then I double click the file named: "double_click_to_convert_01" and I get the message: " Failed to convert recording. There is another recording conversion in progress, please convert this recording later from Meetings>Recording". Any help?

Hello Zoom Community,I recently purchased the Hollyland LARK M2 wireless microphones, and they work perfectly on my Android device in general. However, when I try to use them in Zoom (Android and iOS), the app does not recognize them as an available microphone option. Instead, Zoom defaults to using the built-in microphone of my phone, with no way to manually select the LARK M2 as the primary audio input.Steps I've Tried:1. Verified that the LARK M2 is properly connected before launching Zoom.2. Checked Zoom's microphone permissions in Android and iOS settings.3. Tested the microphones in other apps (they work fine).4. Updated both the Zoom app and the LARK M2 firmware.5. Tried third-party recording apps that allow selecting external microphones (which work). The Problem:Unlike on a PC, where Zoom allows selecting different microphone inputs, the mobile version of Zoom seems to lack an option to manually select an external microphone. This is frustrating because many content creat

I have meetings set up and will send invite reminders prior to the meeting.  Suddenly some of my meetings scheduled no longer show the Add Attendees button.

I am trying to run Zoom (v6.4.6) on a Linux laptop (running Linux Mint 22.1). It installs fine, but when I try to join a meeting it accepts the password, then asks me to accept the Ts&Cs and then nothing. If I then try and close the Zoom workplace window it asks me if I want to leave the meeting. I never show up as a participant of the meeting either.Has anyone got any ideas?!ThanksGeoff 

upon clicking invite, received error message with no code number to download latest version.  I have and invite link still does not work.  PC.  Windows uninstalled and reinstalled and rebooted but no luck

Hi, I bought new Dell 14 Pro Plus. I installed zoom workplace on my laptop. I viewed multiple videos on fixing zoom meeting video camera in my laptop. All setting are correct, still not able to launch camera on zoom meeting. I see camera light is ON on when launch zoom meeting. Camera window in zoom meeting is black all the time. Can anyone please help. Thanks

My meetings are recording audio properly, however, now there are no video recordings.  Have I changed a setting somewhere that disabled recording the video too?  I can't seem to locate a specific setting anywhere in the desktop client to fix this.  I am the admin for the Pro account license and am using the desktop app in meetings with version 6.5.11 installed.  

こんなふうに一日が過ぎていませんか？Zoomミーティングに参加しながら、メールで届いたPowerPointを確認。共有ドライブのGoogleドキュメントを開き、誰かのPCに保存されている最新のExcelファイルを探して右往左往。チームでの共同作業のはずが、いつの間にかタブとツールの迷路に。 Microsoft 365やGoogle Workspaceは、毎日の業務に欠かせない強力なツールです。しかし、実は「会議」「ファイル」「会話」がバラバラの場所にあることが、生産性の壁になっているのです。あちこちを行き来し、リンクを探し、話の流れを追いかけるという非効率な働き方が、チームの足並みを乱してしまいます。 リモートやハイブリッド、分散型のチームになると、こうした小さな非効率が積み重なり始めます。ファイルは正しく共有されず、フィードバックはメールとチャットに分散。集中力は分断され、仕事に集中できなくなります。 会話の中でそのままファイルを活用 Microsoft 365やGoogleドライブに保存されているファイルを、Zoom Meetingsにそのまま持ち込むことができます。Microsoft 365 for Zoom appとGoogle Drive for Zoom appを使えば、ファイルを探すためにアプリを切り替えたり、会議の参加者に適切な権限があるかを確認したりする必要がなくなります。会議の流れを中断することなく、ドキュメント、スプレッドシート、プレゼンテーションを開いて編集、共有、共同作業を行うことができます。 Microsoft 365 for Zoomアプリ Zoom Meetings内で、Word、Excel、PowerPointファイルをそのまま操作。Microsoftアカウントを接続すれば、アクセスや権限の管理もスムーズになります。 会議中に新しいMicrosoftドキュメントを即座に作成します。 参加者とファイルを共有し、アクセスレベル（閲覧者、コメント投稿者、編集者）をコントロールします。 選択したファイルの効率的な画面共有により、他のミーティング参加者とリアルタイムで共同作業ができます。 Zoom Team Chatで共有されたMicrosoft 365リンクの詳細プレビューをそのまま確認できます。   G

This is my issue: Zoom records audio, but only shows the first slide in my powerpoint presentation, even thought the slides on the screen advance throughout class. What have I done wrong?

I have an iPhone 14 Pro on iOS 18 and an iPad Air on iPad 18. When I start a meeting on iPhone it immediately closes it out. Tried restarting phone, checking camera privacy settings, reset the phone settings, updated zoom, changed network, reinstalled zoom, EVERTHING. Nothing helps. On my iPad, I can’t activate the front facing camera but the meeting does stay open. Is Zoom really this buggy? I tried Zoom (with my account) on my wife's ipad that has iPad 17 on it and everything works.

Hi folks - I recently hosted an interview as a zoom meeting. I pulled up the recording, and everything appears to be double tracked. I'm wondering if there is a way to de-dupe the recording so I can create cleaner audio

A user can use macros to post hundreds of messages per second to the chat. Malicious actors share this information with each other, so the practice is becoming more widespread. When this happens, it affects all other meeting attendants, slowing their devices by demanding more and more cpu usage. In extreme cases, the meeting can be effectively locked by a malicious actor, because the devices of the host and cohost can be slowed to the point of being unusable. A very slight adjustment, throttling a single user to, say, 1 message per 500 milliseconds, would fix this problem without disrupting the chat behavior for virtually all other users.

Hello, I recently updated and since then the participants video keeps freezing. Everything else is exactly the same as before the update so not an issue with internet, computer or camera. It only stops freezing if I share my screen. I’ve tried unloading and reloading but it didn’t make any difference. Can anybody help? I can’t work with it like this. Many thanks in advance, Sarah