Meetings

Hi there. I am trying to login in to our business account using the regular email address that we always use for admin privileges. However, when I type in the email address and click 'NEXT', a message shows up in red letters saying, "Having trouble signing in with this email. Please sign in with a different account or create a free account." I am using the account we have always used and nothing has changed on our end. And since I can't login with that email/account I can't access SUPPORT because free accounts (like the one I'm using right now to post this) doesn't allow me to contact support. WOW. Here is a screenshot of what I'm seeing: VIEW IMAGE

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Greetings all, I recently downloaded Zoom for my laptop and can't get myself ready for meetings. More specifically, I'm unable to get my camera and USB mic to work, even though I've been using these without incident on Teams and other conferencing platforms. For instance, if I go to video settings, my camera's light is turned on, but the preview is just a black screen. Accessing these settings causes the Zoom client to hang - forcing me to choose to end task - yet my camera's light stays on, and I have to disable and re-enable the camera app from Windows settings to reset the camera. On the audio side of things, the speakers' test works fine, but not the mics'. Testing both the built-in and USB mic yields nothing. I tried the solutions found in Zoom's knowledge base. I uninstalled and reinstalled the client, updated Windows, drivers, restarted my laptop,  and checked the relevant permissions, to no avail. I'm running Windows 10 on an HP Probook. Looking forward

During meetings, an emoji periodically floats through my Zoom screen. My client can see it too and neither of us know what triggered it. It has happened with more than one client. There have been thumbs up and hearts. I use Zoom for healthcare which is supposed to be HIPAA compliant and this makes me nervous. Any insights as to what this is / how to turn it off? Thank you! 

When I am sharing screens on MS Teams, I can use my ZoomIt tool to zoom in and out on content i want to focus on.  The zoom function of the ZoomIt tool doesn't work on ZOOM, no one can see what I am zooming in on.Is there a way to zoom in and out using the ZOOM interface instead?

I was trying to download the files for a video recording. I selected "Record a separate audio file of each participant" in the settings. There were 2 participants in the recorded Zoom call.   I downloaded the video files and also an audio file but there doesn't appear to be separate audio files for each speaker.  I did receive this message when downloading the files - "The separate audio file of each participant won't be included, you can download them in the list."   What list?  There does not appear to be a list of separate audio files.The cloud recordings list indicates that there are 5 files for the particular recording, which I assume are the speaker view, the gallery view, the combined audio file (both participants) and one audio file for each of the participants.  But there appears to be no way to access the separate audio files.I am obviously missing something but what that might be is not intuitive.Thanks for your help!

Hi everyone.  When I start my videos my virtual background is on a blue background despite every thing being on none /off.  No avatars are on etc, no green screen on.  I am able to shift through other virtual backgrounds.  But I cant get it to have nothing on there yet.  Can someone please help me make it so I do not have a background on my screen.  I am not certain if I hit something in the past, but I am uncertain how to take it off now.   Please help.

Hi,  es gibt eine Zoom  Störung, der sich auf AWS Ausfall bezieht! gibt es dazu neues? oder habt ihr etwas teilgenommen? 

When changes are made to meeting preferences, do these changes affect existing scheduled meetings as well?

 I've noticed that while hosting Zoom meetings, my video output appears to be of low quality. However, I can view the videos of invited participants in high quality. I am using a Logitech Brio 4K camera. Does anyone have any suggestions on how to troubleshoot this issue?

All of my friends can see her shared screen, but I can only see her webcam. it says "Something went wrong, Error code: 0x80040205.

Please add the option to manually reorder meeting templates (drag and drop, or by number) for easier access to frequently used templates.

I own and administer a Zoom Work Pro account. But lately, when I try to start/host a meeting, it tells me the host has ended the meeting and so I can’t start a meeting. But I’m the only host! And my account details(password) are safeguarded so I’m certain I one else has access to the account. So, then, why do I keep getting such a message?Second, to try to resolve this, I signed out and tried to sign in again, but couldn’t. It kept saying my email is invalid.Third, even when I get to start meetings, my guests can’t log in— not even with the correct login details or invite link. It keeps telling them it’s an invalid meeting ID.Lastly, I keep getting error messages when opening my whiteboards and so can’t open them.

Hi. I recorded a Zoom meeting on cloud while I was using the free version. Now, I really need to rewatch that recording. Could I access the cloud recording once I have made payments? The meeting was less than 24 hours ago. 

Hello,After the Zoom server issue yesterday, we found that some accounts became unusable. We are using Zoom Workplace and conduct chats and meetings through Team Chat, without using meeting links.Although affected users can log in normally, we cannot send messages or start meetings with their accounts. We have tried all possible troubleshooting steps such as rebooting, checking for updates, and reinstalling, but nothing worked — we had to create new accounts in order to continue our meetings.When we send a message to an affected account, we receive a notification saying “The user does not exist.” However, the account still appears online and even shows as “In a meeting.”We also asked the affected users to send us messages or initiate meetings, but that didn’t work either — the connection failed, and messages could not be delivered.Could anyone please advise if there is a fix for this issue or if Zoom is aware of an ongoing problem related to this?Thank you.

I went into my Zoom today, which I use for personal reasons to stay in touch with family. I opened on my desktop, per usual, signed in, and it immediately took me to "Zoom Workplace" and all my scheduled meetings were gone. I had to go onto Zoom's website and login to my account there in order to find them.  I do not want Zoom workplace.  I do not want to be charged for Zoom workplace. I don't want to have to sign in through the website. If I find out I'm being charged extra for a service I neither wanted nor use, I'm cancelling my account and moving to another online meeting platform.  Does anyone know how to switch back, or have experienced this?

Most of the time, I experience this issue during scheduled Zoom meetings initiated via the Neat Pad to an LCD screen.The host can see invited participants on their laptop through Zoom, but cannot see the same participants on the external screen connected via the Neat Pad, even though all settings in Zoom and on the Neat Pad appear to be correct. What could be the reason?

My Zoom account has been stuck showing “Offline” for several days.Both I and my contacts see each other as offline, and my status cannot be changed manually.I have already tried the following steps, but the issue persists:• Signed out and signed back in• Selected “Sign Me Out From All Devices” on the web• Uninstalled and reinstalled the app• Restarted my device• Checked both Wi-Fi and mobile data connectionsDespite all of this, my account still shows “Offline” and I can’t join or host meetings properly.Even when I try to manually set my status to "Available" from the status settings, nothing happens.When I log in through the Zoom website, I see a red message next to my profile that says "Not connected."Does anyone know how to fix this?I really need this resolved before Thursday afternoon, as I have to use Zoom for class again.Please help! 

Hello, I’d like to ask about a technical issue that happened during a one-on-one Zoom class in January 2025.Here are the details:It was a 1:1 class with only the instructor and me.The instructor joined with two different Zoom accounts – one for sharing a PowerPoint (PPT) and another for speaking as the presenter.I also joined using two of my own Zoom accounts – one on my PC and one on my iPad.During the class, the instructor said that the profile picture of my PC account displayed the “OBS” logo, and they assumed I was recording the session.However, I was not recording, and OBS Studio was not installed or running on my computer at that time.For your reference, I used OBS Studio a few years ago during the COVID-19 period to record casual online meetings with friends, but it has not been installed on my current computer for a long time.I would like to clarify the following points:Can Zoom automatically display a third-party application logo (like OBS) as a participant’s profile picture u

Buenas noches, necesitaría saber si es posible publicar desde una misma cuenta, dos reuniones simultáneas con diferentes anfitriones.quedo a la espera de sus noticias, y gracias por adelantado. 

I have an android Samsung A13 phone and have been using zoom everyday no issues.  Then suddenly 3 days ago zoom stopped loading the meetings.   When I click on the meeting link, it just rolls around in circles and then times out with this error code: 11028000 Steps I have already taken to troubleshoot with no success:Uninstall and reinstall - did that about 5 times Go to zoom app and allow microphone,  camera, battery to run as long as needed,  allow notifications - none of these made a difference  Connected to a different wifi on my phone to test the connection, not an issue with the connection, something with the zoom app Turned phone off, made sure updates were good Tried to manually enter a zoom meeting ID to get into the meeting - didn't work Tried to contact zoom support but I have a basic plan so they won't connect me to live support.  The chat bot did not help to resolve the issue. Version of zoom on phone is

hola, necesito ayuda, tengo la ultima versión de zoom 5.8.1  no me figura la opción desenfocar fondo. Necesito usarlacomo lo puedo solucionar para poder usar esa función?gracias

I added a question that people must answer when they register for a meeting but it's not showing up when I view the registrants.

I want to continue to have Otter Notetaker on my zoom call but want to eliminate it from the participant view.  How can I adjust settings to accomplish this? 

Have tried everything - camera will not connect - gray screen with camera and line through it - can anybody help . . . ?