Meetings

After updating to "workplace," Zoom is unusable. When I join or start a meeting, the Zoom window disappears. This means I can hear the meeting, but I cannot see it/unmute myself/turn on my camera/see shared screens/leave the meeting. When I right click the zoom icon in my taskbar, it says there are no available windows. This is not a problem of having too many windows open and losing sight of it, the window disappears entirely. Has anyone encountered (perhaps fixed) this problem? I have updated the app multiple times after the original update to workplace, and the problem persists. I have also deleted and re-downloaded the Zoom app, and this did not fix it.

I have been unable to share a recording of a meeting with the external attendees of the meeting.  Although I have checked the box to allow everyone with a link to the recording to view it, they are getting an error that says:"Due to organizational policies, you cannot access this resource from this network location."   Does this error mean that it is MY organization's policies or their own policies that prevent them from accessing the recording?

In some of my meetings, I am having trouble with my video automatically and repeatedly switching itself off.I manually click 'start camera' and the video comes back on again, but it then turns itself off again, sometimes after a few seconds, sometimes after a few minutes. It can do this sometimes 20-30 times during a call with no obvious reason. I only have this issue in some of my meetings, but not all. Please help!

When viewing a Shared Screen, there used to be an option under the View Menu to Hide Video Panel. This option has now disappeared, which means that the video thumbnails of Participants is always present obscuring part of the screen. It can be minimised but still leaves a grey rectangle on screen.I have tried to contact Support but they are not grasping the problem. I AM NOT screen sharing, I AM VIEWING someone else's Shared Screen. I and every other member of my Group need to be able to completely hide the Video Panel when viewing a shared screen.Why has this option been removed & can it please be reinstated? Thanks

My camera will not activate during a zoom call. I will activate when I run a diagnostic to test voice and camera. 

I am in a situation where multiple Zoom sessions are separated by about 10 minutes.  Each session will be about an hour.  Can anyone tell me if it is possible to start a new recorded meeting session while the recording from a previous session is being processed?   And are there limits?  We plan on using Zoom's cloud option - will that help?I appreciate any feedback!

Question about the mass deployment of zoom in our business. Most of it works flawlessly. Our only concern is not being able to set up a language. Each user as to change the language from english to the prefered language at first lunch. Is there a command line switch able to do that on install? If not id like to pitch this as a suggestion because switching language on over thousands of computer is not ideal. Thanks in advance!

My boss has a recurring meeting setup and she is the Host. She was trying to start it from the Zoom Desktop App (windows 11) but there was no "Start" button. It also asked her if she was going... which is weird because it's HER MEETING and SHE is the HOST. I thought maybe since she didn't affirm her attendance that was why but even after she clicked Yes (that she was attending), there was still no start button. She had to open her browser and login to the Zoom website to start the meeting.How can she get the Start button to appear in the desktop app? Seems less than intuitive.

When Altice/Optimum/CableVision was my ISP I never had an issue with Zoom. Since switching (earlier this year) to Verizon FIOS as my ISP, all Zoom meetings experience intermittent video & audio freezes. Sometimes the freezes last only 5 seconds and sometimes 20 seconds.  I have a high end system (MAC Studio w 32GB memory) that is hard wired (ethernet cable) into the FIOS router (i.e., no WiFi involvement). Even is I quit all other apps and disconnect all external devices during the zoom session the freezes occur. I do not experience video freezes with any other apps (e.g., Youtube and other streaming services). Other than this zoom issue, this FIOS Internet service seems to work fine. Verizon came to the house and said it was not their problem - they said it is a Zoom issue. I tend to think it is a Verizon issue because I have not experienced these Zoom freezes with my old ISP. This issue started exactly when I switched my ISP to FIOS.  Perhaps there is som

Hi All, We have 4 diff zoom id's with diff email & password & one of the Zoom id which we have recharged has 2 users where 1 user is not assigned. Now one of the zoom id's is expiring in couple of days. Now my question is can I use 1 user which is not assigned, to zoom id which has to be recharged in couple of days  will it work? Please let me know.Thank  

Looking for help understanding the captions translation functionality. We are on Education licensing.  I started by reading this article.https://support.zoom.us/hc/en-us/articles/6643177746829-Viewing-captions-in-another-language#:~:text=the%20host's%20settings.-,Next%20to%20the%20Show%20Captions%20button%2C%20click%20the%20button.,into%20that%20language%20for%20you. My questions are: 1. The article indicated you must be on one of the below licensing plans. If we were to upgrade our licensing for our hosts, would the 'attendee' in the meeting also need to be licensed in this way in order to view translated captions. It is our intention to have external attendees.ZoomOne Business Plus or ZoomOne Enterprise Plus account2. Is this definitely translation? i.e.  we are speaking in English, and the attendee can choose to see translated captions in French.   Appreciate any advice

We are using Zoom smartphone and we have enabled automatic call recording, but the call is not getting recorded.

I've been regularly opening zoom recordings sent to me over the last year by my teacher.  But in the few days, the link fails to open,  leading a message that says that 'The media could not be loaded, either because the server or network failed or because the format is not supported'.  Other people on the course can still open their links. My system is macOS Can anyone tell me why this failure is happening and what I can do about it.  Thanks.

Hi, my microphone volume is suddenly too low. I have a desktop mac. It's hard for people to hear me. In audio settings the microphone volume is on max. However, when I test my microphone in audio settings my voice volume is much too faint.  The microphone is picking up my voice but the output is so low.I tested the microphone on my computer itself, it is fine. There were no issues like this up until this week.Please help! Thanks

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I have a short list of recurring meetings and today, one disappeared. It's neither on my desktop app nor when I log in to the web app. Any idea how I can retrieve it so it gets back into the list? Thanks. 

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I noticed my video after my meetings have a black frame around it, how can I get my video to fill the screen. Also I am using a 4K Tiny camera. 

Do I need an external service for the function of sending automatic reminders of upcoming, planned Zoom meetings, e.g. 15 minutes before the meeting?I have not found a solution integrated in Zoom.OS: Mac.Zoom Version: 6.1.1 (36333)My subscription: 'Pro Plan'Thanks for any advice.

In my organization, I meet with a regular list of other Zoom users regularly. I'd like to know if there's a way to create a shortcut (either on my desktop/taskbar or as an Internet favorite in my browser) that when clicked would immediately initiate a 'Meet with Video' request to that user, allowing me to save several clicks and steps within the Zoom client itself (find the user, select them, click the button to initiate a meeting). I can't find anything obvious, but was hoping someone in the community may have solved this already somehow. V/RPaul Stansberry

I have deployed the Zoom App through Jamf Pro to certain devices at a organization I work for. The devices can load the app, but cannot login using either "enter your email address", continue with Google, Continue with Facebook.  The error message for enter your email is: Cannot sign in, please check your network connection.Google error message: Cannot sign in, please check your network connection.Facebook: error message 10000600. I can, however, log into zoom though chrome and it opens the app though the browser, no issues. I can join or create a meeting that way. Why would I be unable to login using the app? I have created firewall rules from the recommendation of the website.I can login with the app using laptops and PCs. 

Olá. Com um único usuário eu posso dar meu acesso para meus colaboradores fazerem outras reuniões ao mesmo tempo?

I do get messages from Zoom, but I do not get meeting id messages.Any suggestions? Mark

One time I saw the place to record audio and video Now I ca not find it. I can only record sound.Can

I host Zoom meetings between 10-20 hours per week (without screen sharing). I record all calls locally on my machine. Most of the time, it records high res, but occasionally it does not. Can anyone tell me why? It's kinda frustrating.