Meetings

Hi,I want to set up my own personalised virtual background for myself as a meeting host. The problem is that the system doesn't allow me to upload a custom photo. I try to do it in Personal > Settings > Virtual background and the option to upload a photo is locked.The same happens on a Zoom desktop app. When I go to Video > Background & effects > Virtual bacgrounds and I click on +, the message says 'You cannot upload images or videos due to restrictions placed by your admin'. But I am an admin and I don't know what to do.I am on a Zoom Workplace Pro plan.Thanks for any help.

When I start a session and want to use my own pic, I click on the plus to add and then get a message. The message is displayed in the attached pic.   Not had this before, so would love to get this resolved.  I am the owner.  How do I make myself admin, or, give myself permissions to add?   Thank you

I have set my laptop as a Zoom HostMy guest has a Zoom invite on their laptop which they can access and they see my video just fine.However, they cannot hear my audio even though the mic and speaker settings on both laptops are correct.I am considering upgrading my Zoom account but am unwilling to do this if the audio cannot work.Could someone please help?

Hello everyone, Thank you for the help. First time user. So I scheduled a meeting and we could see each other. But we could not hear each other. Do I need to do something? Any advice, please.  We both had earphones.  I was on a desktop and he was on phone. I don't know if that makes a difference. thanks ashley

Hello https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060832#h_01G7SS91H498DW8QJDGQSKRR19 says that from the Portal (admin) one can get a report on total space used by Zoom recordings. I don't see it on mine (from https://us02web.zoom.us/account/report?isPersonal=true#/usageReports while logged on as admin). thanks!Gary 

A few weeks ago I started getting "low system resources" error messages from Zoom every time I log into a meeting.  I am using the same 2020 laptop as I have been for two years.  I never got these messages before, and now even when I close all other applications, I get stuttering and freezing.  Can you tell me what steps to go through to try and fix this? I see many of the same question posted, but no answers.

I see this topic has been discussed before but I do not see a satisfactory answer. Preface: I just bought a brand new Dell Inspirion Laptop, see specs1. Intel Core i7-1355U 13th Gen 2. 16 GBs RAM3. 1 TB disk Drive Capacity Problem:I have a course I am taking online and recently upgraded to this laptop since the camera in the other laptop was getting unreliable.  I started my class last night and it keeps disconnecting and reconnecting me ever 10 mins or so.  If I miss 15 mins of each class I am counted as not being present and each session is required to pass the class. Mitigation attempts1. Update Win 112. Updated all drivers3. Delete some bloatware4. I tried zoom on the web and downloaded the software with no difference in behavior5. Tried other online meeting vendor i.e. Google Meet Observations:1. None of the updates prevent Zoom from disconnecting and reconnecting me as usual which means the problem still exists2. Google meet worked as expected a

Hi I am hosting a meeting for over 100 people to review a powerpoint presentation.   1. I'd like attendees to enter the meeting without my having to admit them because there are too many people.   2. I'd like to show a full screen (no slides in the queue nor attendees being seen).   3. After the presentation, I'd like to exit the presentation and allow video of all attendees for Q&A. BJC80

Everytime I sign into my Zoom account I get a pop up that tells me that Zoom.us has "turned off" my reactions.  To turn them on, click the camera icon.   I DO NOT care to see this every time I sign in.  It does nto make sense anyway.  How do I turn it off and stop it from appearing?  It is in the green camera icon at the top of my Mac toolbar. Anyone?? Thank you, Rick 

We recently discovered that our SCIM integration is not working.  I have tried to re-authorize Okta because the previous admin has left the company and my suspicion is that he was the one who authorized this before.  I am getting the following error: `You cannot authorize Okta Identity`.  I am currently the account owner.  What do I need to do to reauthenticate with Zoom to enable Okta provisioning?  Any help you can provide would be appreciated.

Hi,     I cannot get Zoom to record my meetings at 720p when saving to the cloud.  They record just fine at that resolution when recorded locally. - I have a pro account- My camera is an external 4k DV unit connected through a HDMI to USB adapter which appears to be capturing at least 1080p- The app has HD checked in the video settings- I have followed the advice at Zoom Support article on "Resolution of Recorded Video"- I have  HD video for Zoom Meetings set in my account and settings, according to https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066166 - I am in speaker mode with gallery view (<25) and full screen.- I have tested with only myself in the meeting and live may have 2 or 3 present.- I have original sound enabled. Any other ideas? I use Zoom to record a Church service in which a few housebound people may come online.  The recording is then uploaded to our Youtube account.  There is n

I appear to have correctly set up a meeting - it's in my Google calendar and looks fine there but my Zoom account does not show that future meeting. I've tried several times.I have booked many meetings previously without this situation arising. What's wrong? Will the meeting as logged to Google calendar (with link details) work on that future date?

Hi there, I downloaded a Zoom recording from a third party. Can I upload that recording to my Zoom account and create a transcript? Moreover, I get a transcript if I have a Zoom session using my account.  Many thanks,Kevin

I attended meetings at Monday 13 January 2025 and they send me the link of this meeting at the next day and it was open for two days and stop after that ,What i do to reactivate it  . https://zoom.us/rec/share/iYq8YVnkgkQHob4NsSKXgotb_D9leJj405qg7GxVxbG8MpFij0Kir6taJFYLj-cO.j0jt3pI_WnsWdYJb

This problem has happened on two meetings hosted by the same organization. (Let's call it Org M.) When viewing a screen share in portrait mode, the share was only partially displayed on the top half of my screen. The bottom half was black or dark gray and only contained the name of the  sharer on the left.  In landscape mode, the shared screen was also displayed only on the top half of my screen. I could see the whole image but, because only half of my screen was being used, it was significantly reduced in size. The bottom half of my screen was also black or dark gray and only contained the name of the sharer on the left.  I've attached two screenshots. I tried pinching and expanding with my fingers but nothing happened. I changed some settings that I thought might affect the problem, although none looked like they would, and they didn't. Is this a problem that I can fix on my end or is it something that is happening on the broadcaster's side? If I ca

Hi there! I just created my account and installed the desktop app to use for a Japanese class that starts next week. However, the app will not let me sign in and continues to tell me "invalid username or password". I can sign into the website using the exact same credentials (which I am 100% confident are accurate), but the app refuses to accept it. To be 200% sure, I went to the "reset password" area of my account (after signing in with the password that I used at sign up) but received an error that my old password was incorrect (even though I literally just used it to sign in). I also went through the "Forgot password?" link (after signing out of the browser as clicking that link if you're signed in on the browser already just takes you to your home page...) and reset it and was able to set it to the exact same thing and successfully sign into the browser. Desktop app? Still no luck. I thought maybe the app had a separate account sign up for some reason so hit "Sign up

Is anyone else having issues with File Explorer after the 6.2 Zoom update? We're seeing some issues across a couple of users and wondered if anyone else is also seeing it. File Explorer will freeze or crash. The issue only got resolved when we went back to an older version of Zoom. 

Recently, when I host a meeting and try to start it, it does not start and says open on your browser. Any thoughts?

I did something accidentally while typing a message in the meeting chat, and what I got was an option to edit one of the previously sent messages. That was awesome, but I have no clue what I did to get that. I would like to edit  sent messages in meeting chats, but I don't see that option when I click the three dots for more options. However, I know it's possible because I got that option accidentally, and it offered me to change the message and save the changes. How can I access that feature in meeting chats?

Zoom_launcher.exe has been identified by McAfee as a major threat. Please advise how to identify your file to ensure it is not a threat. 

Hi,Whenever I try to schedule a meeting since I've upgraded to the new version, I don't get the invitation to my mail (I'm the host). I've trying connecting my Gmail from my profile, but it still doesn't do anything. I have to manually copy the invitation and send it to myself instead. Other invites are sent properly. Does anyone have an idea how I can solve this? Thanks!

Why is Zoom not showing my page when connecting to Facebook Live? When I go to the Facebook Live Link it takes me to the correct screen but my Facebook page does not appear in the drop-down menu there. It was there before and we use it every week. But it disappeared and now I can not share my live to my Facebook Page. 

We organise Zoom mega meetings and had 1,000 people worldwide registered for a mega meeting, but we only had 357 join us.This has happend last month too.What might be the reason for registrants not to be able to join online please?

I've been using Zoom for years. Today I;m trying to Schedule new meetings but have two issues:1. The Host shows as a zmail but I want my own email (which worked automatically previously).2. Using Schedule on my laptop, the format seems to have changed. After setting date and time and SAVE, the next page doesn't have the place to insert attendee emails and optional attendees like before.

Hi, I'm an experienced video conference participant using Zoom for years.  I'm a professional musician and uses the following digital audio interfaces to feed the Zoom microphone input source: PreSonus 1824cTascam Model 12Behringer UCA-222 Additionally, I use Voicmeeter Banana as a podcaster software source so that I can mix and loopback signals that originate from other programs like Ableton Live, Presonus Studio One, PG Music Band in a Box, and many others. For some reason, I can no longer use any of the hardware devices or software sources as microphone (input) sources with Zoom.  The speaker works properly and I can see and hear these microphone sources with other programs.  But, when I select them as sources in Zoom no sound comes across the microphone test meter.  I have tried uninstalling and reinstalling all of the software and drivers that these devices and programs use, but Zoom refuses to capture sound input from them.  They do sh