Meetings

When I record meetings, Zoom is only recording the video of the person who has joined the meeting, not my video. It used to switch back and forth depending on the active speaker, but now that has changed. I'm a coach and having both sides of the conversation is essential for my business. It will record both videos in Gallery Mode, but not Speaker Mode.   I have tried "See myself as active speaker," but that's an untenable solution. I need to see my client's facial expression while I am speaking to do my job, and it's very jarring/unpleasant to see myself speaking.    Is this happening to anyone else? is there a known fix for it? If I don't get this fixed, I'll have to leave Zoom and find another solution because this is an essential part of my business. 

My microphone has a delay during meetings; I start speaking and no one can hear me, it takes several seconds to activate. I have an Acer DTSX laptop and Windows 11. Can you help me?

I'm relatively new to Zoom and therefore might have missed something but if I invite somebody to a meeting via the persons email address they don't receive an email with the invitation. Is there something I need to configure / enable? I tried via Android App and via Webbrowser. Steps to reproduce:1. In Webbrowser (Firefox) login to zoom.us and navigate to "Meetings" - "Schedule a Meeting"2. Add *********** in "Invitees"3. Click "Save"4. *********** never receives an invite (even after hours or days)I have tried various email addresses (incl. gmail and the likes but no success)

Hello, I have a Samsung tablet A which I've recently had to reset and now will not allow me to download zoom. I have Android 8.0 at present with no updates available. My understanding is I can get an older version of zoom which hopefully might work.  Is this the only solution and are there any older versions I can download? Had zoom previously and worked fine.

The “Live Streaming” alert that shows up when using the Fathom app is confusing and inaccurate. Fathom is not live streaming to a public platform — it’s recording for private transcription. This alert disrupts client trust and should be revisited. Please allow us to disable it or show a more accurate message.

Hi! I'm trying to use Zoom Desktop on my laptop that is running Ubuntu Linux 25.10 with KDE installed :I installed the RPM (but also tried Flatpack and Snap) and am having some troubles with the scaling of the application. I have a 2k display and the display scaling is set to 125% and it works on all applications (QT and GTK) except for Zoom: The font is very small on the one hand side and on the other hand side I cannot schedule meetings as the window that opens when scheduling a new meeting does not fit into displayed pane and I cannot scroll in it (and reach the "Save" button to save the meeting) - see the screenshot https://snipboard.io/V0aqZK.jpg  

I can schedule a Recurring Meeting but it dis not show up on the recurring dates.  Only the initial meeting shows.  This behavior occurs on the Windows desktop app and the web app.   Are the meetings actually being scheduled?  How can I confirm this if I can't see them on the Upcoming page? Zoom Workspace is V 6.3.5 (54827)  dated 1/7/2025.

My PC restarts at irregular intervals during a Zoom meeting. I assume it just shuts down and restarts, but there is no blue screen.Has anyone else experienced this problem?Both Windows and Zoom are up to date with the latest updates.

Good morning, I’d like to ask a question regarding the use of Zoom Meetings. Is it possible to check through the logs whether a user has used the “Lock Meeting” option? I need to understand if there is a way to verify whether that feature was used or not.Thank you.

I share my computer audio quite frequently, and about 9/10 times, it works just fine. However, sometimes I get this "To share your computer audio, please install the zoom audio device" message, asking for my username and password. If I click cancel, it shows that I'm sharing my computer sound, but participants can't hear what I'm playing. If I enter my password, everything on my end goes silent. I can't hear my own audio that I'm playing, or anything from the participants, but they can hear my audio. It seems the only resolution is for me to enter my password, leave zoom, and come back in.  As you might guess, this is EXTREMELY inconvenient and frustrating. Does anyone have any suggestions or ideas as to why this happens?

I'd like to upgrade from Workplace Pro to Workplace Business Plus.  I don't see it as an option from the web portal under Plans and Billing>Plan Management. When I click the Manage button next to my current plan (Pro) it only gives me the option to upgrade to Pro Plus. Is there another place to upgrade to Business Plus? When I sign out and then navigate to plan pricing, I can add it to my cart for $269.90 annually however when asked to create an account or sign in, I select sign in and then the ability to add to cart disappears. Any help is much appreciated. Thanks,Betsy

Hello, I'm using the Zoom API to integrate it into our eLearning website. From there, I create a meeting [users/{$hostEmail}/meetings] with the following options:'host_video' => true,'participant_video' => false,'join_before_host' => false,'mute_upon_entry' => true,'auto_recording' => 'cloud','waiting_room' => false,'approval_type' => 2,'meeting_authentication' => trueThen, from the API, I also create the student accounts [/users] with the option: 'action' => "autoCreate"I retrieve the start_url for the teacher from the class creation process, and the teacher connects directly from that URL. I'm retrieving the join_url for the student connection, but it always asks for a username and password.How can I bypass the login screen and have the student join the meeting directly?I've tried creating a ZAK for the student and passing it to the join_url, I've tried using a user token, I've tried accessing with ?tk=;I've also tried using the client-side web SDK by creat

Hi there, after trying franticly whilst trying to undertake a careers meeting with students and parents, I can't find how to share my screen with them. I have set up these links (reoccurring) and the students can share their screen with me, but I don't even have access to it on my screen. Please help! Many thanks, Lili

Hi I am using zoom to give an english class to one student. Both of us are using free plan so we have 40 minutes time limit. So I was wondering when does the 40 minutes time limit start? I usually open the zoom meeting like 5 minutes prior before the student enters the meeting. Does the time limit start based on when I opened the meeting or when the participant enters the meeting? I am really curious about it but it's so hard to find exact detailed explanation on this issue. Thank you

I recently bought a new computer that is an HP Omnibook 5. Computer is an upgrade in every area compared to my old one. Internet works perfectly fine everywhere including Teams meetings with 10 participants. If I'm in a Zoom with any amount of people I get a 10-20 second lag once every 3-5 minutes or so and the your internet is unstable message. Everything was working fine on my old computer so I believe it is something to do with my new computer. This has happened 10 out of the last 10 meetings. I have tried testing my internet a few different ways and everything there seems to be working fine getting 500mb down and 150 mb upload. I have uninstalled zoom and reinstalled.  Any help or next steps is appreciated. Thank you! 

I am on Windows 11 Home, Dell Inspiron 7506 2n1, wired to an external monitor with built-in speakers. I have been using Zoom successfully with this setup for roughly two years. In my last two meetings, one group and the other one-on-one, the audio has dropped out 20 minutes or more into the meeting. Other participants remain able to hear me, however, I cannot hear them.  I have completed a pretty thorough search online, but have not found a solution. Any help as to how to prevent the audio dropping would be greatly appreciated. Thank you!

Attendee logs are retained for 15 months per Getting started with Zoom reporting How can we change this retention period? I don't see any knowledge articles explaining how the retention period can be reduced from 15 months to say, 180 days. 

I recently paired my new Airpods Pro with my PC, and it is the default speaker/microphone. When I am in a Zoom meeting, I do not hear anything (nor can anyone hear my mic), even when the Zoom settings show I am connected to my Airpods. Volume is up everywhere. I have manually changed the mic/headphones within Zoom setting. I test speaker and microphone and no sound comes through my airpods  This is ONLY a Zoom issue (no trouble hearing any other audio on my PC) and it's not happening with the Zoom app on my phone. 

Hello, ProblemI'm using my Airpods Pro 2 to take Zoom calls on my PC running Windows 11. Despite keeping the volume to 100%, I can barely hear what the others are saying only in a Zoom call. When I'm playing audio via Spotify windows app, or Youtube via browser, 20% volume is sufficient to provide that clarity. When I keep Spotify playing on the side with say 30% volume and open Zoom settings -> Audio, there is a pause in the playback and then the audio playing via Spotify becomes barely audible. The loudness drops drastically (despite keeping 100% volume) only on Zoom calls or Zoom audio settings. 100% volume on Zoom feels like 20% or less in other apps. The mic output seems fine though. I'm noticing a similar issue with my older Airpods Pro gen 1 headphones as well. More detailsDevice type: Windows 11 Professional on custom PC running Intel Z690 motherboard with built in bluetooth support.Zoom version:  5.14.11 (17466) What I've tried alreadyI tried factor

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I am having issues  as follows: 1. On Zoom app which I can open - cannot start a new meeting - when I click doesn't do anything 2. On Zoom app which I can open - cannot open settings  - when I click doesn't do anything 3. 2. On Zoom app which I can open - cannot Join  - when I click doesn't do anything Web Version Ok Any ideas .. I have reinstalled Zoom a few times -- no luck     

HiI'm having an issue accessing meetings when I click on a meeting link sent to me. I have a free Zoom account which shouldn't make any difference with this issue. I've got the Zoom app installed on my laptop. Previously meeting links would open automatically in the app. Now they're not. I get taken to a Zoom website  and click on "Join from Zoom Workplace app" and nothing happens (previously I didn't even have to click that button). I've uninstalled the app and reinstalled it. Same issue. If I open the app, some meetings are on the right side bar as scheduled. I can access if they're there. I have no idea how some get there and others don't. I discovered a workaround which is not convenient - I open the app, click "Join", go to the email, copy and paste the meeting link or ID and then copy and paste the passcode. Does anyone have any answers as to why accessing a Zoom meeting is now so much more difficult? TIAJennifer

I have a basic license and I already have a weekly meeting scheduled on Sundays.  Can I also schedule a weekly meeting for Tuesdays without eliminating the Sunday one?

I am running Zoom 5.8 on Ubuntu 20.04.3 LTS.  Recently  I started experiencing behavior where Zoom runs fine at first.  Then after 30-45 minutes the video starts to freeze up for varying amounts of time that slowly increases.  The audio comes through fine but the user interface also freezes up.  When I run System Monitor I see that one of the four cpu cores is pegged at 100% while the video is frozen.  When the core comes unpegged the video briefly unfreezes until one of the cores again pegs at 100%.  The other three cores are running around 40-60% at the same time.  This same system used to run fine on previous Zoom releases.   Anyone have any suggestions?

I have a regular meeting that consistently drops the connection multiple times during the meeting. My internet connection is stable. I have several other meetings with other people and don't have this issue, only with this particular other user. We have tried it with them hosting and with me hosting, and the result is always the same. What can I do to resolve this issue?