Meetings

Are there any logs saved in the Zoom account regarding changes to the license type assigned to a given user?

I have a recurring meeting, the first event was last week and the next is a week away. After someone registers and try's to add the event to the calendar, Zoom takes them to their calendar but then an error pops up and states, this meeting cannot be found. Is there a simple fix to this issue?

I am very frustrated with Zoom Commercial subscription. My clients did not have any login issues when I was on free zoom other than the limit of 40  minutes. Now my cleints are constantly getting the message "The host requires authentication to join this meeting. Please log in with a commercial zoom account to join. This message is so ambigious.  I am asking the zoom team - Why are you telling my clients that the host needs authentication to join this meeting. I have paid for the subscription and invited my cleints. Then the next sentence says that "Plaese log in with a commercial zoom account. Why are you asking my cleints to log in with a commercial account. ZZoom team - your error message is absolutely confusing and very ambigious. I am not at all happy with your product. Please refund my fees.

@oinky I am running free Zoom plan in Windows 11. Once I launch the zoom I have had many issues in accessing many functions which include but not limited to docs, scheduler, whiteboard etc. The error message is "You have run into an error we're trying to identify.  Please submit a report to help us fix it.".Only the Whiteboard has another error message "Unable to load this whiteboard. Error code: 300001" I have install and reinstall multiple times to no avail. I have had no issue attending a Zoom meeting but when someone shares the whiteboard I'm unable to see it but only the error message.

Apparently I can't get a live person to help. My personal and work meetings SAVED are now missing and I NEED HELP. Does anyone have any  suggestions to get help? Those videos include my father, who has passed away and I MUST get them back!!!

How do I disable Zoom from running the background and/or starting on its own?I have unchecked the box "Start Zoom Workplace When I Start Windows", and even looked through my Task Manager to make sure a Zoom process is not running.Nonetheless, Zoom continually pops up each morning I open my PC.What am I missing? If I can't fix this, I'll just plan to uninstall.

Hi, I was thinking of subscribing and hosting meetings. I wanted to record them and possibly sell them. (I would get permission from the people who are participants.) I always try to think ahead and was wondering if I unsubscribe later, is it ok with zoom if I still sell them? I was trying to figure out more what was ok or not ok on Zooms end. Thank you for your time!

I have "Always show captions" enabled because I have some auditory processing issues. However, every time I join a meeting, the annoying "A participant has enabled closed captioning" notice floats at the top of my screen and stays there until I close it. Is there any way to disable this notification? I know a participant has enabled closed captioning, it's me. I really don't need to be informed of this every single time. If there isn't a setting for this, can we get one please? Or even make it a sub-setting under "Always show captions", like "Hide caption notification". If someone has "Always show captions" enabled, it seems really pointless to tell them it's been enabled every single time; I'd think the only time we'd want a notification would usually be if captions couldn't be enabled for some reason.

A question from a new user. I have set up weekly team meetings. Is it possible for meeting participants to help create a new agenda ahead of each meeting within Zoom, or do we have to do this externally?Many thanks.

As the owner account, I have granted a few of the admin accounts rights to schedule meetings for me.  I see them listed in the Settings>Meetings>Other>Scheduling Privileges section. However, when those accounts schedule a meeting, they don't see my account as an option to choose from. Are admins not allowed to schedule meetings for the owner?  

Hi, I couldnt find the setting in my account for the Simultaneous Interpreting. Could you please help me open it?

I had a deeply personal Zoom Meeting with a medium, a medium I have contacted before and someone who has helped me greatly.  The medium sent me a copy of our meeting; she recorded it and then emailed it to me.  That meeting was incredibly special to me.  Unfortunately, I didn't realize I needed to download a copy of that meeting from the Zoom Cloud; the email copy of it that I was viewing apparently is only kept for about a month. Does anyone know if Zoom Meetings that were “in the Cloud” and are now no longer accessible can be recovered?  Thank you.

When I try to share my screen it tells me to go to system preferences but I never find anything there to allow for it.    

How do I find my recording of a Zoom Meeting I already did, with the Basic Plan?  It isn't showing up under the "RECORDINGS" tab on my profile? I set it up to record immediately at the start of the meeting.  I am aware that I only get 40 minutes with the Basic Plan.  Even so, it still isn't showing up for me.  Any advice?  I am new to this.   Thanks in advance!

Hi, I upgraded to the most recent client version for Debian Linux and now in the meeting view, after each person's name I see this additional piece of information that follows a <integer>@<integer> format. Some examples are: 144@8144@-1360@22240@-1144@9 Is anyone else seeing this or knows what it is?  

As an example, when I'm viewing the Zoom meeting I see the speaker in the right 50% and content in the left 50%.  That is my goal for a recording.  Is this possible through Zoom. I could record my screen and call it good, but that would involve even more software and the chance of error goes up. I appreciate your help.

Zoom won't close the app when clicking the 'X' in the upper right hand corner. This is by design, per Zoom - https://community.zoom.com/t5/Meetings/Exit-app-when-I-close-the-window/m-p/28362#M14018 This is the kind of "value-add" that Zoom loves to force on its costumers, and explains why Zoom was embarrassingly unable to capitalize on market share during the pandemic. Microsoft Teams and Google Meet are so much better in every way, and I hate having to admit that. I'm uninstalling Zoom from my workstation and will be using Google Meet moving forward. 

my zoom used to save my professional audio settings, and whenever I would log in I would have to do nothing. for the past few months, I now have to switch the setting to on, as it defaults to off. I have a lot of technically challenged students who I have to talk through this process every time and they find it daunting.  Why is this now the default setting? Is there a way of changing this. thanks  Katy 

Hi, I'm an independent contractor meeting with customers every day over Zoom, and I just got a new M1 MacBook Pro as much of my business is done on Mac. However, as I now run parallels since M1 Macs no longer have access to Bootcamp, I'm encountering an issue I never had before. Zoom no longer allows me to have virtual backgrounds up which is a problem as I work from home. It just says, "your devices does not support virtual backgrounds". This doesn't make sense as I can use them just fine when running on the Mac side of things. And yes, I know I run both Mac and Windows simultaneously on it, but it's a lot easier to have them both on the Windows at the same time for what I do. Is there anything I can do to fix this problem?

We are a small non-profit with one Zoom Pro license that we use for meetings and workshops. I am starting a new program that will involve up to 20 different small-group, peer-led meetings throughout each month. I would like for each small group leader to host the meeting (with screen share and recording capability). I know I could start each meeting as host, make the group leader co-host, and then leave, but that's a lot of work and I'm doing this on a volunteer basis. Are there any alternatives that won't require us to purchase a license for each individual group leader? That would be cost-prohibitive for us.  For example, could we purchase one more Pro license, add all of the group leaders as users, and use that to assign them as Alternative Hosts when we schedule the meetings? Thanks for your ideas.

I'm trying to download zoom meetings on my iMac desktop. My operating system is High Sierra 10.13.6. It says zoom requires 10.14 or higher. Is there an old download that zoom can send me? I need to use zoom for my assignments. Thank you. D

I go to a few meetings that are held on a regular basis and the meeting ID and passwords are always the same along with the day and time. So, what I would love to be able to do is save all the meeting information and then when I am ready to log onto them I have all the information saved in like a phone book and just click on JOIN next to the one I want and connect to the meeting!  How can I do that? If ZOOM does not currently do that, I was havijg trouble finding the feature request section if some colus SHOW ME where it is I would be grateful! Thanks!-Steven

I frequently use the remote control feature. Today the student could manipulate the shared screen but I could not see what she was doing. She was also unable to type. Any reason or way to fix it so that I can see what she is manipulating. I have used this feature many times in the past without issue.  Help?

I use Zoom (via a link) in Safari 18.3.1 on macOS 15.3.2, but always encounter issues:The connection is always unstable.The video freezes, and the audio lags and stutters.When I try to share my screen, Zoom shows the Zoom tab instead of the tab that I have selected (if I have selected to share a window) or the entire screen (if I have selected to share the entire screen).Notes:These issues are unique to Zoom and do not affect Meet or Teams.Turning off wifi and switching to a phone hotspot helps somewhat, making me wonder if Zoom somehow changes the settings based on the connection. But again, I have no issues with Meet or Teams on wifi, so the issues are unique to Zoom.Any help would be greatly appreciated.

I'm trying to use the Shared Polls feature announced in Zoom meetings version 6.3.  While I see the share to option, and the Sharing interface comes up, I cannot find any users to share to!  I tried both email address and display names of known active users in my account.  Adding a user to my personal contacts did not make a difference.