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Explorer
Nov 17, 2023 5:00 PM UTC
Solved

Impossible to hear music shared by someone else - Asus Vivobook

Hello all of you,

I am using an Asus Vivobook 17 (X712E model) with Windows 11 (64 bits). When I am connected via Zoom, I cannot hear the music shared in the meeting by someone else. Only the voice is audible. Two friends of mine who have also Asus computers have the same trouble. My Zoom version is 5.16.2 (22807).

What should I do? 

Thank you for your help!

KaneZhuAnswer
Employee
Nov 21, 2023 3:12 AM UTC

If "Realtek Audio Console" can be found in your App list, please try disabling “AI Noise Reduction” / “Noise Cancellation (voice call)” for speakers. This solved the same issue for many other users.

 

 

 

2 replies

KaneZhuAnswer
Employee
Nov 21, 2023 3:12 AM UTC

If "Realtek Audio Console" can be found in your App list, please try disabling “AI Noise Reduction” / “Noise Cancellation (voice call)” for speakers. This solved the same issue for many other users.

 

 

 

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DJ35Author
Explorer
Nov 25, 2023 10:34 PM UTC

Thank you very much 👍 It works well 🙂

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