image goes purple

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Hello,

My image goes purple when I'm in zoom meetings. This happens randomly. The camera on my pc if fine. I've been told to contact zoom to ask if they can help me, but I don't have access to the chatbox. Has anyone had this issue?

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E

Eliot

Partner

hi bronwenbowmer,

this zoom support article may assist you in troubleshooting.

Troubleshooting Zoom video crashes – Zoom Support

thanks, eliot

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Monique_C

Newcomer

@bronwenbowmer I am having this same issue. Did you ever get this resolved?

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PilateOn

Newcomer

I'm having the same issue - the image of the host (me) goes purple during a recorded Zoom meeting. It happened once before and I realized I had to upgrader my Zoom software/program, but I don't see that I need to upgrade right now. Anyone know how to resolve this "turning purple" issue?

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