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Newcomer
Jan 25, 2022 7:13 AM UTC
Question

i want to use 'virtual background' but, RYZEN 3 3200G is not supported. Please update quickly.

i want to use 'virtual background'
but,
RYZEN 3 3200G is not supported.
Please update quickly.

    20 replies

    Newcomer
    Mar 15, 2022 1:50 PM UTC

    me too, i want use vbg without green screen in my laptop which is my processor ryzen 3 5300u, please give me update and add ryzen 3 for the system requirement, bcs its seems unfair with intel i3 gen 5

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    Newcomer
    Dec 8, 2022 1:11 PM UTC

    Far as I can tell withe the 28th November update you can now use Ryzen 3 - I have a lenovo ideapad 3 with it and it seems to function!

     

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    Newcomer
    Dec 8, 2022 1:17 PM UTC

    Just tried, for Ryzen 3 4300u still not working. (Gigabyte brix brh-4300)

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    Newcomer
    Jun 13, 2022 8:58 PM UTC

    This is absurd! It has been SIX MONTHS and the Ryzen 3 series is STILL NOT SUPPORTED?! Guess Microsoft Teams will get our money going forward. Sad!

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    Newcomer
    Dec 8, 2022 1:11 PM UTC

    Far as I can tell withe the 28th November update you can now use Ryzen 3 - I have a lenovo ideapad 3 with it and it seems to function!

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    Newcomer
    May 27, 2023 2:47 PM UTC

    How did you fix it? It does not allow me to choose the virtual background in my ThinkPad AMD Ryzen 3

     

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    Newcomer
    Aug 11, 2022 1:18 AM UTC

    It really is absurd. Teams and google Meet work perfectly, i.e. it is not a hardware limitation. I can't understand how this hasn't been resolved yet.

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    Newcomer
    Dec 8, 2022 1:12 PM UTC

    Far as I can tell withe the 28th of November update you can now use Ryzen 3 - I have a Lenovo idea pad 3 with it and it seems to function!

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    Newcomer
    Nov 17, 2022 1:33 PM UTC

    Probably due to some algorithm but, for virtual image, AMD needs to have 8 logical cores, and intel does not need to have 8 logical cores, that is really not fair (currently using RYZEN 3 4300u).

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    Newcomer
    Dec 8, 2022 1:27 PM UTC

    Sorry is AMD Ryzen 3 5300U with Radeon Graphics 2.60 GHz but I'm no tech wizard so I don't really know the difference!

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    Explorer
    Dec 13, 2022 6:43 PM UTC

    I just purchased an HP AIO with RYZEN 3 and Radeon.  Zoom tech support says it's not their problem and it wont' work.  I have the same issue with a Intel Celeron which they also do not support.   However my 10 year old HP - AIO can use VB without green screen - no problems.    Zoom needs to fix this ASAP

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    Newcomer
    Mar 29, 2023 3:07 AM UTC

    yes, please fix this asap!

     

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    Newcomer
    Mar 30, 2023 8:28 PM UTC

    I bought other mini PC with i5-1240p, now it is working ok, and Ryzen is for playing with Linux server 🙂 

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    Explorer
    Oct 12, 2023 1:58 AM UTC

    I bought my new HP laptop last year with Ryzen 3 4300U and it doesn't work. This is ridiculous as I need it for my business urgently 😠

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    Newcomer
    Nov 10, 2023 2:29 AM UTC

    So my workaround is to use the browser-based version of Zoom instead of the desktop app.  This makes no sense as the Ryzen 3 should be more than capable of handling virtual backgrounds. 

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