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Newcomer
Jan 10, 2025 9:17 AM UTC
Question

I can't find recorded meeting

I scheduled a sequence of meeting. I set for automatic recorder. 
Every meeting de record notification appear, but I can't find de file in my computer or in cloud after the meeting ends.

What should I do?

3 replies

GreggG_aka_4G
Employee
Employee
Jan 10, 2025 4:29 PM UTC

Hello there. It is important to note the setting used for recordings: was it cloud recording or local recording? Here is a support article that could help you with finding them: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0058006

Additionally, if it was local you may find them here: 

Zoom saves video files to the following recording folders:

  • Windows: C:\Users\[Username]\Documents\Zoom
  • Mac: /Users/[Username]/Documents/Zoom
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Newcomer
Jan 14, 2025 12:43 AM UTC

Not helpful! My recording was local and the recording did not appear on the list of recording. My computer powered down while downloading to my local Mac. When I noticed this and connected my computer, and the recording was no longer in download mode and was gone; however it should have been listed in the recordings on zoom. The video/recording is not listed. What can I do??

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GreggG_aka_4G
Employee
Employee
Jan 14, 2025 3:16 PM UTC

If the recording was on your PC and you attempted to download it to your MAC, the file should still be on your PC unless it has been deleted.

I would follow this and if not able to restore I would then open a support request: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060380

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