I can't download my recordsing from the cloud.

5 replies
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When I try to download my videos from zoom, It will start downloading but then stop and won't download the file.

Recordings

A

aileenfelixAnswer

Employee

Hi @RichPro - welcome to the Zoom Community. I saw this community post about issues downloading a recording, and the answer provided was accepted as a solution, kindly check and see if it would resolve the problem you're experiencing at the moment.

Otherwise, I recommend creating a tech support case via this link, so one of our tech engineers can check and further assist. Thank you.

A

aileenfelixAnswer

Employee

Hi @RichPro - welcome to the Zoom Community. I saw this community post about issues downloading a recording, and the answer provided was accepted as a solution, kindly check and see if it would resolve the problem you're experiencing at the moment.

Otherwise, I recommend creating a tech support case via this link, so one of our tech engineers can check and further assist. Thank you.

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MGSR

Community Manager

Hi @RichPro!

Given the time elapsed since we last heard from you, I've taken the liberty of marking the provided answer as the solution.

If you need further assistance, please let us know.

Have a fantastic day!

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M

meriment

Newcomer

You can download cloud recordings one at a time easily within the web portal under the Recordings section in the left hand menu. To automate this you can use APIs to bulk download Zoom cloud recordings. If you are not a developer there is a Zoom app, Salepager, that lets you bulk download Zoom cloud recordings.

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E

Erhan49

Newcomer

This issue usually happens due to an unstable internet connection or low storage space. Try pausing other downloads, clearing browser cache, or switching to a different browser. If the problem persists, download the video from the Zoom desktop app instead of the web.

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