How to convert recording

Hey @Debbiepotts, for versions 4.6.10 or higher, you can't convert local recording files by double-clicking the Zoom files. You must follow the steps below to manually convert the files:

1. Sign in to the Zoom desktop client.
2. Click the Meetings tab.
3. Click the Recorded tab.
4. Select the meeting topic with the local recording.
5. Click Convert.

Hope this helps! 

There are a couple of solutions we have in our Zoom wiki:

To manually convert a .zoom file,  right-click the file, open with "C:\Program Files (x86)\Zoom\bin​\zTscoder.exe"​

If the above steps do not work, try these;

1. ​Sign into the Zoom desktop client. (This can be done on ANYONE'S Zoom client​.)
2. Start new meeting, and record locally. End recording and the meeting as well.
3. Remove all the contents of the newly created recording folder (leave it empty).
4. Copy just the "double click to convert" files of your failed conversion to newly created recording folder.
5. Open Desktop Client -> Meetings -> Recorded.
6. Click Convert.

I'm trying these with a user after not having done it in a while--I'll report back if I have to make changes to the procedure.

This is a terrible solution. While it may work, the possibility of losing everything, etc, is very high. ZOOM needs to remedy the problem...just make it go back to what it was before. No problem converting then! 

Tengo el mismo problema

Convert using the Zoom desktop client
Sign in to the Zoom desktop client.
Click the Meetings tab.
Click the Recorded tab.
Select the meeting topic with the local recording.
Click Convert.

Regards,

Diana

If I click on teh recordinga s sugegsted-the convert option is not given

Complaint.

I recorded an important meeting on my PC, and had to shut down before the conversion was complete.

Zoom provided me with a dialogue box that said I can convert later.  That gave me assurance that I could close down rather than keep my internet link with my iPhone. 

Now it seems that advice from Zoom was not true.  There is no "Recorded" tab under the Meeting tab, contrary to Zoom's assertions.

Zoom has deceived me that I can retain my access to an important recording.  I am angry about this.

BI