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Newcomer
adhills
Newcomer
Feb 15, 2022 11:16 AM UTC
Question

How Do I Remove Name Tag From Recording?

Hi, in a previous version (5.8.1) switching off 'always display participant names on their video' also switched them off in recordings.

 

Now, however, in the latest version it seem impossible to remove my name from the bottom left corner. It only does so in the meeting and not the recording.  Has anyone else ran into this issue? Is there a solution for this? Any help greatly apreciated.

 

Thanks,

Adam

      15 replies

      Newcomer
      multicastaudio
      Newcomer
      Feb 23, 2022 9:59 PM UTC

      We have just discovered the same issue with the current release 5.9.3. On both Windows and Mac Clients.

       

      I can get the names to drop on the cloud recordings but not on the local recordings which is super unhelpful as it ruins the full frame output which we need. 

       

      We have reverted to 5.9.1 for now which does not do this.

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      Newcomer
      Sandydee
      Newcomer
      Feb 25, 2022 4:34 AM UTC

      HOW DID YOU REVERT TO 5.9.1 VERSION? 

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        Newcomer
        Sandydee
        Newcomer
        Feb 25, 2022 4:27 AM UTC

        SAME ISSUE! SUPER FRUSTRATING AND UNUSABLE. WILL HAVE TO USE SKYPE UNLESS THEY REVERT OR FIX. 

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          Newcomer
          multicastaudio
          Newcomer
          Feb 25, 2022 1:37 PM UTC

          Windows:

          https://zoom-us-zoom.en.uptodown.com/windows/download/4213968

           

          Mac:

          https://zoom.en.uptodown.com/mac/download/4213974 

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            Newcomer
            TyrannusHall
            Newcomer
            May 31, 2022 10:34 PM UTC

            That worked. 5.9.1 doesn't insert participants names when settings doesn't include them.   Thanks

             

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            Newcomer
            IntuitivebySea
            Newcomer
            Mar 12, 2022 10:56 PM UTC

            Zoom support gave me this link for ARM Macs:

            https://zoom.us/client/5.9.1.3506/Zoom.pkg?archType=arm64

             

            And this one for regular Intel Macs:

            https://zoom.us/client/5.9.1.3506/Zoom.pkg

             

            I'd rather get the downgrade from the source... 

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              Newcomer
              LovelyAlia
              Newcomer
              Mar 20, 2022 1:33 AM UTC

              Any chance this will be become an optional setting, preferably SOON?

              Zoom, I love you deeply! Please make this optional!

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                Newcomer
                Catswoody
                Newcomer
                Apr 8, 2022 5:07 PM UTC

                Were you able to sort this?

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                Newcomer
                rebecca10032
                Newcomer
                Apr 23, 2022 2:53 AM UTC

                yes... were you able to sort this??

                 

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                Newcomer
                blahblah
                Newcomer
                May 12, 2022 11:04 PM UTC

                It looks like downloading the previous version solves the issue... Worked for me!

                I hope Zoom corrects this issue in any future version releases (or I'm going to be very hesitant to update).

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                  Newcomer
                  FK1
                  Newcomer
                  May 16, 2022 10:19 AM UTC

                  Has this been solved? Seems like such an obvious thing to allow users to not record the names.
                  Pretty rookie thing to be overlooked.

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                    Newcomer
                    rdalemurpho
                    Newcomer
                    Jul 28, 2022 6:41 AM UTC

                    I'm so upset about this.  I use Zoom to record auditions, and now my name is embedded at the bottom of each audition.  It ruins the illusion of reality!  I have hours of work that are completely unusable!  Arggh!  Thanks Zoom!

                     

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                      Explorer
                      KB2240
                      Explorer
                      Jan 31, 2024 2:13 PM UTC

                      Oh God, I hate this issue too! And that you (Zoom) have no technical support. 

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                        Partner
                        Frank_TB
                        Partner
                        Jul 3, 2025 7:36 PM UTC

                        Hello,

                        Sign in to your Zoom account to understand what support options are available to you. Only certain Zoom accounts and user types can submit tickets.


                        Submit a Zoom support ticket
                        https://support.zoom.com/hc/en/new-request?id=new_request&sys_id=cb06ab4b8702255089a37408dabb3555 

                         

                         

                        Are you referring to the names in the advanced cloud recording section?

                         

                        • Display participants' names in the recording: Add participants' name to the bottom-right corner of their video.

                        If you are, you log into the web portal to turn it off.

                        https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0064676

                         

                         


                        Regards

                        If my reply helped, don't forget to click the accept as solution button!

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