Skip to main content
Newcomer
AHS-SBN
Newcomer
Mar 22, 2023 9:56 PM UTC
Solved

How do I hide participants in waiting room from each other?

To be HIPAA compliant, I need to ensure that if more than one patient is in a waiting room they do not see each other's names. I cannot find a setting to do this. Are participants able to see each other in the waiting room or is it only the host who can see who is there?

 

Thanks in advance for your help!

    sachinzoomAnswer
    Employee
    Mar 22, 2023 10:49 PM UTC

    Hi @AHS-SBN 

     

    Participants in waiting room cannot see each other. Here is the experience:

     

    https://support.zoom.us/hc/en-us/articles/115000332726-Using-Waiting-Room

     

    If this response helps, please accept the answer as an accepted solution, so others can benefit as well.

    View in thread

    7 replies

    Employee
    sachinzoomAnswer
    Employee
    Mar 22, 2023 10:49 PM UTC

    Hi @AHS-SBN 

     

    Participants in waiting room cannot see each other. Here is the experience:

     

    https://support.zoom.us/hc/en-us/articles/115000332726-Using-Waiting-Room

     

    If this response helps, please accept the answer as an accepted solution, so others can benefit as well.

    Translate
      Explorer
      Psychodiver
      Explorer
      Apr 3, 2024 9:02 PM UTC

      Hello @AHS-SBN, I just posted about a similar problem - when next client enters waiting room they can see screen name of client I am currently with in zoom session. Have you encountered this? If so can you share solution? 

       

      Translate
        Newcomer
        helpmeplease4
        Newcomer
        Apr 22, 2024 6:02 PM UTC

        I have this exact same problem which is not GDPR compliant.  Looking forward to the answer!

        Translate
        Ray_Harwood
        Partner
        Ray_Harwood
        Partner
        Apr 22, 2024 10:00 PM UTC

        Welcome to the Zoom Community, @helpmeplease4.

         

        Attendees in Waiting Rooms do not see the names of any attendees.  Once they get past the Waiting Room, they can see the Participant list, with all attendee names, and potentially see people's names on their video box.

         

        If your attendees regularly say they were seeing the names of attendees, it would be helpful to see a screen shot (the names can be redacted -- we just need to see the specific window being shown).

        Translate
          Newcomer
          helpmeplease4
          Newcomer
          Apr 24, 2024 11:10 AM UTC

          Thank you that makes sense, and I can change the meeting room into something different.

          Translate
            Terms & ConditionsAccessibility statement
            Copyright © Zoom Communications, Inc. All rights reserved.