How can I recover recording meetings

4 replies
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I forot to pay this plataform, and the meetings I've had recorded disappeard. How can I recover....

Recordings

MGSRAnswer

Community Manager

Hello @Setenium,

Thank you for posting for the first time and welcome to the Zoom community.

If you upgrade to the Pro account again, you will have access to the recordings.

The recordings will have 30 days from the account being downgraded before they are automatically deleted.

Should you need further assistance, please let us know.

MGSRAnswer

Community Manager

Hello @Setenium,

Thank you for posting for the first time and welcome to the Zoom community.

If you upgrade to the Pro account again, you will have access to the recordings.

The recordings will have 30 days from the account being downgraded before they are automatically deleted.

Should you need further assistance, please let us know.

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O

orphisero

Newcomer

Hello,

I am currently in the same situation. I forgot to update my billing card information, and all my recordings got deleted.

I upgraded the account to pro again and my recording library is still empty. How is it possible?

What can I do please? This is very important.
Thanks

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MGSR

Community Manager

Hi @Setenium!

Did you see the previous responses?
If it has resolved your inquiry, please press Accept as Solution.

If you need further assistance, please let us know.

Have a great day!

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MGSR

Community Manager

Hi @Setenium!

Given the time elapsed since we last heard from you, I've taken the liberty of marking the provided answer as the solution.

If you need further assistance, please let us know.

Have a fantastic day!

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