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Newcomer
Aug 19, 2021 9:05 AM UTC
Solved

Horizontal lines

Hi,

 

after last update I have a problem. My video has two horizontal lines which disturb during meetings. My camera works properly with other programms. Is there anything I can do to fix it?

    fcardamoAnswer
    Newcomer
    Apr 8, 2023 11:06 PM UTC

    Just wanted to thank you for your post. I found that I had HD checked but not Original Ratio. I could have chosen both, but went just with the Original Ratio checked. I rejoined my meeting and the video worked without the line. Thank you.

    Great Loving,

    Frankie

    31 replies

    Newcomer
    Jan 19, 2023 12:13 AM UTC

    If I uninstall and reinstall my Zoom app- will I lose the virtual backgrounds I have saved?

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    Community Manager
    Jan 19, 2023 5:10 PM UTC

    Hi @Caroltoo1 yes, the custom virtual backgrounds that were uploaded will be removed due to removing of Zoom files/folders when uninstalling. You will need to re-upload the virtual backgrounds that were custom. 

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