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conniebell
Explorer
Jul 19, 2024 11:27 PM UTC
Question

Help with Updating! What a mess!!! CANNOT uninstall Zoom!

Hi,

I have Windows 11 on a laptop.  I have been trying to install the latest updates (the button of which has now disappeared from my menu) and I get the message that "The installation package could not be opened.  Contact the application vendor to verity that this is a valid Windows installer package."

 

I have spent hours with numerous tech people (and expense) and NOONE can get the old version of Zoom off of my machine.  We downloaded the CleanZoom app and it still does not delete it.  We also tried Revo Uninstaller Pro and that could not delete it either.  Does anyone have a fix?  

 

I need to 1) Delete the old version of Zoom so I can update and 

                  2) Restore my update button in my menu.

 

UPDATE:  Used Microsoft Uninstaller program and THAT deleted the older version of Zoom.  I still don't have the Update button in my menu.  Don't know how to get that.

 

Thank you for any help.

Connie

9 replies

MGSR
Community Manager
MGSR
Community Manager
Jul 19, 2024 11:41 PM UTC

Hello @conniebell 

Welcome to the Zoom Community! We're glad to have you here.

You can follow this article on how to do a clean install for the Zoom app.

Let us know if you need further assistance. 

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conniebellAuthor
Explorer
Jul 20, 2024 3:04 AM UTC

Thank you for replying Mark. I've been through those steps multiple multiple times and they were not successful. Please let me know if there's another solution.

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conniebellAuthor
Explorer
Jul 26, 2024 11:05 PM UTC

MGSR, thank you for your reply.

Can you tell me how to get the option to "Check for Updates" again in my drop-down menu?

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MGSR
Community Manager
MGSR
Community Manager
Jul 26, 2024 11:17 PM UTC

You might have the MSI version of the Zoom app, which is the version used by organizations to control updates. If you have this version, the "Check for Updates" option might be hidden because your organization’s admin controls it. You may check out out more in this article. 

Let me know if you need further assistance.

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conniebellAuthor
Explorer
Jul 26, 2024 11:31 PM UTC

This is the link that I see when I check properties:  C:\Users\conni\AppData\Roaming\Zoom\bin\Zoom.exe

Is that the wrong version?  At one point my IT guy did try to download the MSI version but Zoom was deleted and the latest version was installed.  Do I have the wrong one?  How do I get the right version?  Thanks for your help.

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