Skip to main content
Newcomer
Feb 5, 2025 10:44 AM UTC
Question

HD settings

Hi there, I have a Zoom Business account, an external 2K HD webcam and am still seeing the HD box greyed out on my video settings. What do I need to do to get this to work?

Thank you!

2 replies

Explorer
Apr 8, 2025 12:07 AM UTC

i Have the same problem on my MacBook air, have you found the solution yet?  

Translate
MGSR
Community Manager
Community Manager
Apr 14, 2025 9:00 PM UTC

Hello @georgiaattlesey and @Nck,

Welcome to the Zoom Community! We're glad to have you here.

If the HD settings are grayed out, this means the option has been locked at the group or account level. To make changes, please reach out to your Zoom administrator.
If you are the account owner or an admin, refer to this article for instructions on how to enable HD video.

Let us know if this helps or if you need further assistance.

Translate