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aulademusica
Explorer
Jan 23, 2024 7:28 PM UTC
Solved

Green Screen Problem

Hello there, my image is showing in a  whole green tint. I've tried to run it in other platforms and apps and the image of my camera is perfectly fine. It' has to be something with Zoom specifically. I uninstalled zoom completely updated it, removed the acceleration hardware in video settings advanced, reinstalled the last zoom version and my camera is still in green color. I'm on Sonoma 14.2 (intel based). Please help!  

 

EDIT: Finally the problem was solved. Had to buy another Mac, but I solved it. If you are running an old mac with Open Legacy Patcher, don't expect Zoom to work properly. 

 

Thank you 

    DanHuber
    DanHuberAnswer
    Newcomer
    Jan 30, 2024 1:29 PM UTC

    have you checked in zoom settings if you have some filter selected? zoom settings-->background & effects-->video filters. 

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    6 replies

    Explorer
    aulademusicaAuthor
    Explorer
    Jan 30, 2024 12:12 PM UTC

    Hello! Is someone there??  HELP PLEASE!

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    DanHuber
    Newcomer
    DanHuberAnswer
    Newcomer
    Jan 30, 2024 1:29 PM UTC

    have you checked in zoom settings if you have some filter selected? zoom settings-->background & effects-->video filters. 

    Translate
      Community Manager
      RN11_2
      Community Manager
      Jan 30, 2024 3:49 PM UTC

      To add to @DanHuber response, if you're using a green screen as your virtual background, you'll need to manually select your screen screen. The Knowledge Base contains information on Changing your Virtual Background image with the Recommended setup with a green screen. This will explain how to set this up for the best virtual background experience with your green screen.

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