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Laurie-A-H
Explorer
Aug 4, 2024 9:22 PM UTC
Question

Gallery View

I led a Zoom today with 4 total users. One of the users did not have a "View" option on her screen (neither the icon nor a working menu); as a result, she could not select Gallery to see all parties at the same time. Is there a setting she should check to enable that menu on her Zoom screen?

    3 replies

    Newcomer
    JBDProServices
    Newcomer
    Nov 15, 2024 10:06 PM UTC

    Hi

    Did you ever get anyone to respond or find out the answer? I have been having the same issue for months now as well, and no one seems to know what is going on

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    Explorer
    Laurie-A-HAuthor
    Explorer
    Nov 20, 2024 6:43 PM UTC

    An answer finally popped up today - but doesn’t appear to solve the issue according to the user who was having the problem. 

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    MGSR
    Community Manager
    MGSR
    Community Manager
    Nov 20, 2024 4:57 PM UTC

    Hello there, 

    I'm sorry for the late response. 

    We would advise updating your app to the latest version or reinstalling it.

    You may also check out this article if your article to see if the requirements are met. 

    Please let us know if you need further assistance. 

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