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gehrehmee
Explorer
Jul 18, 2023 5:33 PM UTC
Question

Frequently can't click on many Zoom UI elements in Linux

I frequently run into issues where I can't click on stuff. For example, clicking on the "^" arrorws next to the unmute/stop-video buttons doesn't do anything. Similar on the "More" button in the participants list, and the "To:" selector in the Chat. It affects the user-icon menu on the main zoom screen.

 

Sometimes clicking on them will briefly flicker the submenu up before it dissapears. Sometimes mashing it a hundred times really quick will cause the submenu to open and be useable, but that's very unpredictable.

I'm on 5.15.3, but this has happened in the last two or three major releases at least as well.

I'm using Zoom on Fedora 38, using gnome-shell with Wayland (intel video).

    5 replies

    Newcomer
    RoboTellisense
    Newcomer
    Aug 6, 2023 3:09 AM UTC

    Hi, I am having the same problem on Ubuntu 22.04 + Cinnamon and KDE.  Did you find a fix to the problem?

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      Explorer
      gehrehmeeAuthor
      Explorer
      Aug 8, 2023 2:50 AM UTC

      Nothing yet. As a paid user, i've submitted a support request.

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        Explorer
        gehrehmeeAuthor
        Explorer
        Aug 29, 2023 8:36 PM UTC

        (if this is helpful for anybody) I've found that I can sometimes work around the issue by clicking elsewhere. Eg, if i try to click the in-meeting audio-settings menu (the "up" arrow on the "mute" button), and it doesn't open, clicking the "participants" button will cause the audio menu to open after the fact (but then fail to open the "particpants" pane"). 

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          Newcomer
          curtcorum
          Newcomer
          Jun 28, 2025 10:10 PM UTC

          I have been having a similar issue on 20.04
          Often if there is a keyboard shortcut, it will work instead of a button click.

          Version: 6.4.10 2027

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          Newcomer
          Crash83K
          Newcomer
          Jul 24, 2025 4:57 PM UTC

          I'm in the same boat. The issue seems to be that the UI elements don't update very fast. You click the button, and it's there but invisible, and then if you wait long enough the UI elements will finally appear. (The trick is to click once and wait.)

           

          Zoom's software has not gotten better in any release from the prior releases. "Minor bug fixes" is what we get for paying for this product, but major bugs and a multitude of other issues (like dark UX patterns) are plaguing this product. But I've already talked to Zoom support and they've basically said we need to pound sand. They don't care about the customer base, especially the Linux community.

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