Skip to main content
Explorer
Shinmen_Takezo
Explorer
Aug 17, 2022 4:19 PM UTC
Solved

File sharing

Host sent pdf file from his Computer on Zoom Chat, but participants can't see this pdf file?

Host confirm from Zoom web portal that the settings for in-meeting file transfer are set to On.

    Ray_Harwood
    Ray_HarwoodAnswer
    Partner
    Aug 17, 2022 8:32 PM UTC

    Please note that file sharing via in-meeting chat is only available to desktop users. See prerequisites here:

    https://support.zoom.us/hc/en-us/articles/209605493-Sending-a-file-in-meetings-and-webinars

     

    Can you confirm that users not receiving shared PDF files are on desktop computers?

    View in thread

    3 replies

    Ray_Harwood
    Partner
    Ray_HarwoodAnswer
    Partner
    Aug 17, 2022 8:32 PM UTC

    Please note that file sharing via in-meeting chat is only available to desktop users. See prerequisites here:

    https://support.zoom.us/hc/en-us/articles/209605493-Sending-a-file-in-meetings-and-webinars

     

    Can you confirm that users not receiving shared PDF files are on desktop computers?

    Translate
      Explorer
      Shinmen_TakezoAuthor
      Explorer
      Aug 20, 2022 7:30 AM UTC

      Hi Ray, thanks for the advice. 

      Tested out with my classmates yesterday on Zoom. Confirmed that the ones on laptop were able to download the pdf file I shared on Zoom Chat. whereas those one mobile phones were not able to see the pdf file at all. 

       

      Thanks for the sharing. 🙏

      Translate
        Newcomer
        NF_QUAL_2021
        Newcomer
        Nov 18, 2022 10:42 PM UTC

        Ideally, it would be nice to have a consistent file-sharing user experience on both mobile, desktop and web devices. 

        Translate
        Terms & ConditionsAccessibility statement
        Copyright © Zoom Communications, Inc. All rights reserved.