Failed to convert recording, because another recording was still converting

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When I finished my meeting I got an error message to say the recording failed to convert because a previous recording was still converting. I realised that I had forgotten to select a location for the recording of my previous meeting, so that dialogue box was still open.

The error message said I could go to meetings > recordings to manually convert the recording. But I can't find that. On the app, I can go to meetings > recordings, but it only shows a few old meetings.

W

WoodthorpeITAnswer

Explorer

I managed to solve it. For anyone else who is suffering the same problem, go to the app, then your initials in the top right. Settings > Recordings, and then it'll show you where recordings are saved on your computer, and you can open the folder. You'll then see a file called 'DoubleClicktoConvert'. Double click on that, and it will kick start the conversion process.

7

760776

Newcomer

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W

WoodthorpeITAuthorAnswer

Explorer

I managed to solve it. For anyone else who is suffering the same problem, go to the app, then your initials in the top right. Settings > Recordings, and then it'll show you where recordings are saved on your computer, and you can open the folder. You'll then see a file called 'DoubleClicktoConvert'. Double click on that, and it will kick start the conversion process.

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Q

quiltingupnorth

Newcomer

I tried double clicking on the "DoubleClicktoConvert" file and it still says previous file is converting. Help!

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V

vanetworking

Newcomer

It just keeps saying Failed to Convert Reocrding. There is another recording conversion in progress, please convert this recording later in Meetings > Recorded. (that doesn't exist).

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