External Webcam Not Working on Zoom - Black Screen | Community
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sczoom
Explorer
February 12, 2024
Question

External Webcam Not Working on Zoom - Black Screen

  • February 12, 2024
  • 13 replies
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My external webcam was working fine with Zoom for months and then all of a sudden sometime in the past two weeks, it stopped working and instead my video is a black screen to participants and to myself. I tested this same external webcam with Google Meets and it's working fine on Google Meets so it's definitely something with Zoom.

 

My built in Mac Air laptop camera does work with Zoom but I cannot use it for meetings because it is damaged and I look blurry which is why I have been using the external webcam these past few months for Zoom meetings.

 

I tried the following to troubleshoot: uninstall/reinstall Zoom, upgrade my Mac software, restart computer, go into Zoom video settings to check everything; check my privacy/security settings to make sure Zoom has access to my camera.

Anyone else have a similar issue or know how to resolve?

    13 replies

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    G
    Newcomer
    GiuliaB
    Newcomer
    April 8, 2024

    I have the same issue, but unfortunately checking HD doesn not solve it for me. I use a KanDao WL0308. I've deleted and reinstalled Zoom, tried different USB ports and checked on other apps (Photo Booth, the external camera works).

    B
    Newcomer
    bwoody
    Newcomer
    April 8, 2024

    I remembered I had the exact same camera at home (Emeet C950), so I brought it to work and it works fine. So, it must be something wrong with the camera itself, at least in my case.

     

    L
    Partner
    Leedsworkshop
    Partner
    May 16, 2024

    I have same problem.  Reinstalled zoom.  didn't help

     

    A
    Newcomer
    avster
    Newcomer
    November 6, 2024

    Had same problem. Go into zoom, click zoom workplace menu, settings, video, click on the box that says "HD." That foxed it for me and the video turned on.

    B
    Newcomer
    brianodowd
    Newcomer
    January 15, 2025

    Hi! I just wanted to chime in that I have the same webcam and have the same issues with it not working on zoom (works fine on google meet). One thing I've been able to do is factory reset it each time when I'm on zoom through the EMEETLINK app. The only issue is that if you turn off your camera on Zoom and try to turn it on again it won't work. Then you have to factory reset it again (and for some reason sometimes this will turn the saturation to 0 capacity and everything is in black and white). And if you factory reset to 2+ times, the webcam freezes for me and won't work on zoom again. I've been trying fix it but don't have any good solutions either. I tried uninstalling zoom and emeetlink, but the issues still persists. Thought I would share!

    My device info in case someone else has any new ideas to try: 

    HD Webcam eMeet C960:

    Product ID: 0x006d
    Vendor ID: 0x328f
    Version: 2.02
    Speed: Up to 480 Mb/s
    Manufacturer: EMEET
    Current Available (mA): 500
    Current Required (mA): 500
    Extra Operating Current (mA): 0


    I am seeing this same exact thing with my C960 camera. So frustrating! How is there not a fix for this yet?

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