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Newcomer
Feb 15, 2024 6:57 PM UTC
Question

Every time I log into zoom app on MacBook I'm prompted for the same update

Prompt says

 

"For better performance on your Mac with Apple Silicon Chip, please update Zoom to the version compatible with your device."

 

Or 

 

"Your app version needs to be 5.14.5 or higher to sign in...."

 

I click update. Then install.

 

It says, 

"Your client has been successfully updated."

 

It works fine until the next I launch zoom I have to go through the same steps. 

2 replies

Newcomer
Jun 4, 2024 9:37 PM UTC

same...for two years. Uninstalled, reinstalled, it always comes back. The only difference I experience is that clicking the Update button tells me "Unable to install updates" with error code 10002.

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Partner
Jun 4, 2024 10:49 PM UTC

Hello,

 

Zoom error code 10002 support article:

 

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0070039 

 

Regards

If my reply helped, don't forget to click the accept as solution button!

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