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MichaelR
Explorer
May 10, 2024 10:14 PM UTC
Question

Errorcode: 10001 - Update can not be installed

Hi, I use a new macbookpro with M3 Pro apple chip.
Zoom Version: 5.15.7 (21404)
When I try to install the Zoom update, above error code stops the installation.
Anyone any idea?

Thanks

    4 replies

    Newcomer
    dgermino
    Newcomer
    Sep 29, 2024 7:45 PM UTC

    I'm having the same issue.  Did you every find out how to resolve this?

    Thanks!

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    Explorer
    MichaelRAuthor
    Explorer
    Oct 8, 2024 12:42 PM UTC

    No. I'm still having it.
    No idea. and zoom support is no help at all!
    I think they are not ready with the MAC tech and won't say it.

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    Employee
    ZoomZoom
    Employee
    Oct 8, 2024 2:05 PM UTC

    Hi, @MichaelR .

    5.15.7 is an old Zoom version. Can you try to uninstall it and download the latest one from https://zoom.us/download?os=mac 

    You will want the one for Apple Silicon.

     

     

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      Newcomer
      InaInter
      Newcomer
      May 17, 2025 1:47 PM UTC

      This solved the issue 👍

      Thank you!

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