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Explorer
RobertG1
Explorer
Jun 12, 2023 10:29 PM UTC
Question

Error/Status code 401

Has anyone out there received the following message: Request failed with status code 401?

 

I've set up dozens of meeting without this message but all of a sudden I can't set up a meeting.  Any ideas?

8 replies

Newcomer
Theresak
Newcomer
Jun 21, 2023 2:43 PM UTC

I have had the same thing happen today - how did you resolve the situation? 

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Explorer
RobertG1Author
Explorer
Jun 21, 2023 2:46 PM UTC

Someone at Zoom saw the post and resolved the situation.  Nothing I did to my machine or anything like that.

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Newcomer
Theresak
Newcomer
Jun 21, 2023 2:47 PM UTC

OK - thanks... guess I'll create a new post now and hope they see it?? Did they notify you that it was resolved or did it just start working for you? 

 

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CarlaA
Employee
CarlaA
Employee
Jun 21, 2023 2:49 PM UTC

Hi everyone! This issue should now be resolved. If you are still experiencing this issue, please sign out of Zoom, reboot the device, and sign back in.

 

Thank you for coming to the community and alerting us of the error code!

Carla,
Zoom Community Team

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    Newcomer
    Theresak
    Newcomer
    Jun 21, 2023 3:13 PM UTC

    Hi - I did all of the above and I still am getting the error - any other thoughts? I have now missed two meetings today because of this.... 

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    CarlaA
    Employee
    CarlaA
    Employee
    Jun 21, 2023 4:32 PM UTC

    Hi @Theresak,

     

    Would you be able to try the troubleshooting steps outlined here: Zoom error code 401 

     

    Let me know if any of these steps help!

    Carla,
    Zoom Community Team

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      Explorer
      RobertG1Author
      Explorer
      Jun 21, 2023 2:49 PM UTC

      I think I received a notification that it was resolved. But I don't 100% recall.

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