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Oxana2
Explorer
May 17, 2022 11:07 AM UTC
Question

Error code 3078 in Ukraine

For the second month in a row, I can't join Zoom as a member. I work remotely, half of the work is due to this  zoom. Error code 3078. I am not from the sanctioned territory! I am from Kryvyi Rih, Ukraine. IP address confirmed by Kyivstar operator. The chatbot requires a host key, but it is impossible to log in to the account - error 403. If someone can contact the developers or help remotely, I will be very grateful. Sorry for the machine translation

    13 replies

    Community Manager
    RN11_2
    Community Manager
    May 17, 2022 3:36 PM UTC

    Hi @Oxana2 error code 3078 results in Restricted countries or regions.

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    Explorer
    Oxana2Author
    Explorer
    May 22, 2022 6:40 PM UTC

    I am from Dnipropetrovsk region. Kryvyi Rih. This is not the Crimea, Donbas or Luhansk. This is the territory controlled by Ukraine

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    Explorer
    Oxana2Author
    Explorer
    May 22, 2022 7:05 PM UTC

    Restricted countries or regions

    • Cuba: For regulatory reasons, users in this country are currently unable to access Zoom services.
    • Iran:  For regulatory reasons, users in this country are currently unable to access Zoom services.
    • North Korea:  For regulatory reasons, users in this country are currently unable to access Zoom services.
    • Syria:  For regulatory reasons, users in this country are currently unable to access Zoom services.
    • Ukraine (Crimea, Luhansk, Donetsk regions):  For regulatory reasons, users in these regions are currently unable to access Zoom services.
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    Explorer
    chost
    Explorer
    Aug 30, 2022 6:05 PM UTC

    Hi, I have same error. I live in Dnipro city and have IP 109.251.146.166. How do I can unblock my ip? Now we have war and school lessons on zoom. But my children can`t use zoom

     

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    Newcomer
    Oleksii_clickup
    Newcomer
    Aug 20, 2025 2:23 PM UTC

    I received the same error today, despite I'm not located in the restricted region.
    My IP is 146.120.165.108

     

     

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    Newcomer
    SvetlanaLeybova
    Newcomer
    Aug 26, 2025 8:13 PM UTC

    I am from Zaporizhzhya, Ukraine. Today I got this error. Also I got 403 error when tried to login on the web page zoom. us / signin
    Zaporizhzhya is under Ukraine control. What is the reason of blocking access? My Ip is 192.162.140.60
    Please restore the access.

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    Newcomer
    SvetlanaLeybova
    Newcomer
    Aug 26, 2025 8:20 PM UTC

    Hi, I have same error. I live inZaporizhzhya and have IP 192.162.140.60. How do I can unblock my ip? 

     

     

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    Newcomer
    Olena_Yan
    Newcomer
    Aug 27, 2025 8:49 AM UTC

    The same situation! I'm from Zaporizhzhia. How can we solve the problem?

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    Explorer
    chost
    Explorer
    Aug 27, 2025 1:51 PM UTC

    Я попросил провайдера поменять ip-адрес на другой. И после этого заработало.

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    Newcomer
    Olena_Yan
    Newcomer
    Aug 27, 2025 2:51 PM UTC

    Мой провайдер не помог в этом вопросе, т.к. IP динамический, он меняется каждые 2 часа. Поменять можно, если он статический, и то не везде.

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    Newcomer
    Olena_Yan
    Newcomer
    Aug 27, 2025 3:52 PM UTC

    I've decided to reinstall the programme on my PC, but faced the next problem - error 403 forbidden. I can't download the programme at all. Can you help me, please?

     

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    Newcomer
    Mr_dennik_zp
    Newcomer
    Sep 15, 2025 4:59 PM UTC

    Some of our providers have fallen under "sanctions" that were intended for our aggressive neighbors. But Zaporizhzhya is not under occupation. We still need communication. Providers do not want to solve this issue on their own, as well as contact you. How can I regain access to zoom authorization? As a system administrator, I am running out of words to explain to colleagues that it is not my fault that zoom does not work.

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