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an123456789
Newcomer
an123456789
Newcomer
Dec 15, 2021 10:59 AM UTC
Question

Error code:-202

 Guys, I have a problem 

I had error code:-202 the mail from zoom can you help me fix this

 

Untrusted Server Certificates
You attempted to access a server (xmpp012.zoom.us) with a
certificate that is not trusted. Trusting this certificate may reveal

your personal information to attackers.
Error code:-202
View Certificates

      15 replies

      Newcomer
      wellaware
      Newcomer
      Dec 21, 2021 1:05 PM UTC

      I just had a client suffer the same issue. She's on a Mac and using Outlook for web. We were unable to sign in to the Zoom for Outlook Add-In. 

       

      Following.

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        Newcomer
        mwhaley
        Newcomer
        Jan 7, 2022 2:38 PM UTC

        I am having the same issue on my MacBook.

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        Newcomer
        dgaetke
        Newcomer
        Jul 19, 2022 4:58 PM UTC

        Any update on this? I am having the same issue. Outlook for Web on Safari browser on a Mac. Error 202. Unable to sign in to the Zoom add-in.

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        Newcomer
        sstmmeltdown
        Newcomer
        Sep 19, 2022 12:30 PM UTC

        Did you find any solution to this?

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        Newcomer
        dgaetke
        Newcomer
        Oct 3, 2022 3:16 PM UTC

        I have not.

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        Community Manager
        RN11_2
        Community Manager
        Oct 3, 2022 4:05 PM UTC

        Hey @dgaetke @an123456789 @sstmmeltdown @mwhaley @wellaware, hope you're all doing well! Could you all try the following to see if this resolves the error 202 you're receiving? 

         

        First, here is an example of the error that would be prompt:

         

        Secondly, while in Safari, go to Preferences:

         

        Third, you shouldn't have to do anything on this step. But to double-check, Click on the Website tab and within 'pop-up windows', outlook.office365.com should be on 'Block and Notify"

         

         

        Fourth, check the security tab to ensure the following is checked:

         

        Fifth, click on Privacy tab, and uncheck 'prevent cross-side tracking' if enabled.

         

        Sixth, click on website again, and back within pop-up  windows > outlook.office365.com and click the dropdown and Allow.        

         

        Seventh, Navigate back to Outlook and click on the Zoom add-on  > settings > and login via SSO and ensure you're not receiving the error. 

         

        Hope this helps! 

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        Newcomer
        dgaetke
        Newcomer
        Oct 3, 2022 9:06 PM UTC

        Hi! I followed your step by step instructions and it did not solve the error. Any other help would be greatly appreciated!

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        Newcomer
        Tommy-15
        Newcomer
        Sep 11, 2024 9:11 AM UTC

        Having the same issue on MacOS, but on Google Chrome.
        Any fix for other browsers?

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        Newcomer
        raccoon
        Newcomer
        Dec 17, 2024 8:48 AM UTC

        Just managed to fix this in Chrome. You're probably not allowing third-party cookies for outlook. Try adding an exception for Outlook so it can retrieve Zoom's cookie:

        1. Open Chrome.
        2. At the top right, select Three dots > More > Settings
        3. Select Privacy and security > Third-party cookies
        4. Under 'Sites allowed', to use third party cookies, select Add.
        5. Enter: [*.]outlook.office.com
        6. Select Add.

        Reference: https://support.google.com/chrome/answer/95647?hl=en-GB&co=GENIE.Platform%3DAndroid#zippy=%2Callow-third-party-cookies-for-a-specific-site

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