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Newcomer
Aug 20, 2025 10:41 PM UTC
Question

Error Code 13224

I have an employee, who is a registered user, consistently get a message that says, "Unable to Join Meeting" with a 13224 error code.  What does that mean and how can I resolve that issue?

3 replies

storyhub
Partner
Partner
Sep 1, 2025 3:13 AM UTC

Zoom Error Code 13224 is not a widely documented official error. It may indicate a system malfunction, an issue with the Zoom app's software, or a problem with your network settings. To troubleshoot, you can restart your computer and the Zoom app, check your firewall and antivirus settings, ensure you have a stable internet connection, or try reinstalling the Zoom application. 

If this works please click accept as a solution.

 
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Newcomer
Sep 19, 2025 4:41 AM UTC

I have checked everything but still getting error code 13224. 

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CarlaA
Employee
Employee
Sep 30, 2025 7:11 PM UTC

Hi @zoomsales,

 

Please report this issue directly to our team by clicking the “Report Problem” button displayed on the error message.

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