Error Code 13215

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When joining a meeting, there is an error code 13215 displayed. We are not sure what the cause. Would you pls help me to solve the issue. (Zoom accout have been paid)

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evanratt

Employee

If you experience Zoom error code 13215 when joining a Zoom meeting, you are unable to join meetings hosted by this user at this time.

Consider submitting a support ticket if you would like additional help!

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K

Ken-Z

Participant

Does the error code come when people from China try to join the meeting?

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M

Muck

Newcomer

Yes with paid Pro acct, 0-9 users

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K

Ken-Z

Participant

It is a restriction specifically targeted at participants from China by ZOOM. They must upgrade to a paid subscription in order to join the meeting, while participants from other regions do not need to.

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cnmurban5

Newcomer

I was not able to connect with my student. I purchased Zoom. I was then able to meet when she went to her mom's work. Then the next time we met, it gave this error code, a nd she was at her moms work again.

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LL-N

Newcomer

Having the same issue. Purchased 1-year subscription but users in China can't join meeting. Requesting a refund.

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