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Newcomer
Sep 11, 2023 7:50 AM UTC
Solved

Error code 13214

Hi. Recently, I've been having a meeting with people living in China on a personal account, not a business account, but they said they can't get into Zoom. Error code 13214 is displayed. Does anyone know why?

VA11_2
VA11_2Answer
Community Manager
Sep 11, 2023 3:46 PM UTC

Hi @KDREAM and welcome to the Zoom Community! For more information about this error and how to resolve, please see "Chinese users unable to enter meetings" 

1 reply

VA11_2
Community Manager
VA11_2Answer
Community Manager
Sep 11, 2023 3:46 PM UTC

Hi @KDREAM and welcome to the Zoom Community! For more information about this error and how to resolve, please see "Chinese users unable to enter meetings" 

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