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Newcomer
Sep 13, 2021 3:04 AM UTC
Question

Edit button of host key is not enabled

I want to change my host key but edit button is not enabled.

    15 replies

    Rupert
    Partner
    Partner
    Sep 13, 2021 11:15 AM UTC

    Hi @praveen270877 

     

    Check under https://zoom.us/account/setting/security for the setting "Only account admin can change users' name, profile picture, sign-in email, and host key".

     

    Hope this helps.

     

    Rupert

     

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    Newcomer
    Mar 10, 2022 8:38 PM UTC

    I am the Admin... and the HOST KEY is greyed out.. I cannot change my compromised Host Key... Help

     

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    Newcomer
    Apr 9, 2022 4:50 PM UTC

    I have the same problem, did you find a solution?

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    Newcomer
    Apr 18, 2022 6:41 PM UTC

    Check to make sure a meeting is not currently in session for that account.

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    Newcomer
    Dec 7, 2022 11:05 PM UTC

    That is right.  After I logged out, I could change the HOSTKey.  Thanks Katie

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    Newcomer
    Aug 15, 2022 2:30 PM UTC

    Hi i am having the same problem, i am th e owner of the account and its a licensed account. and there are no meeting currently on, so why is my hosts key greyed out?

     

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    Newcomer
    Oct 24, 2022 10:01 AM UTC

    Hi Tess - did you find a way around this please?  I'm having the same problem, cannot change the host key, am the owner of the account, no meetings currently underway.  

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    Newcomer
    Nov 7, 2022 9:52 PM UTC

    I have the same problem, except my 'edit' for the host key has disappearedl.

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    Explorer
    Jan 11, 2023 11:12 AM UTC

    I am having the same problem as well! 

    I have tried to enable "participants can join before host" in case this was stopping it, but no. 

    I went into security settings but there is nothing that I can find that relates to enabling the host key. 

     

    I am the admin so need help with this please

     

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    Newcomer
    Jan 11, 2023 12:43 PM UTC

    Hello

    Since my query on 24.10.22 above, I've been able to update our host key but I can't quite remember how I achieved this!  

     

    When I login to our account and go into Profile, it gives me the option there to edit the host key.  As the account owner I think I was then able to go to User Management and edit the host key for each of our licences.  I hope that helps you.  

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    Newcomer
    Apr 14, 2023 7:07 AM UTC

    Hello

    Since my query on 24.10.22 on this forum, I've been able to update our host key but I can't quite remember how I achieved this!  

     

    When I login to our account and go into Profile, it gives me the option there to edit the host key.  As the account owner I think I was then able to go to User Management and edit the host key for each of our licences.  I hope that helps you.  

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    Newcomer
    Apr 17, 2024 6:49 AM UTC

    ADMIN -> Advanced -> Security -> 

    > User need to input Host Key to claim host role with the length of
    > ( ) digital number
    > This feature is in beta. Please contact our customer support team for more details.

    Change the minimum digits of Host Key.

    PERSONAL -> Profile -> Meeting -> Host Key, click Edit

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    Newcomer
    May 26, 2024 3:24 PM UTC

    Still greyed out

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    Newcomer
    Feb 9, 2025 3:03 PM UTC

    Go to : ADMIN => Account Management => Account Settings => enable "Allow Zoom Rooms to start meeting with Host Key"

    Then go back to Settings => Meetings => and check your Host Key option.

     

    Hope this helps.

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