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Newcomer
Jojolinnnn
Newcomer
Nov 6, 2024 7:38 AM UTC
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Dual Screen Display for Screen Sharing and Webcam View in Zoom – Missing After Update?

Our company utilizes a dual-screen setup during meetings, with one monitor dedicated to screen sharing and the other for viewing participant webcams. Following a recent Zoom update, we've observed that this functionality is no longer available. Is there a specific setting we need to adjust to restore this feature?

jdott16
jdott16Answer
Employee
Nov 7, 2024 3:32 PM UTC

Hello,

 

I would recommend viewing the following support article to verify that your Application settings allow Dual Screen. https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0064500

 

Sometimes an update can revert some settings, which appears to be the case here. You can also find out about sharing multiple screen simultaneously here: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0064237 

 

I hope this helps and please make sure to mark the solution as accepted if this information is what you needed.

Thank you,

Jake

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2 replies

jdott16
Employee
jdott16Answer
Employee
Nov 7, 2024 3:32 PM UTC

Hello,

 

I would recommend viewing the following support article to verify that your Application settings allow Dual Screen. https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0064500

 

Sometimes an update can revert some settings, which appears to be the case here. You can also find out about sharing multiple screen simultaneously here: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0064237 

 

I hope this helps and please make sure to mark the solution as accepted if this information is what you needed.

Thank you,

Jake

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    Newcomer
    Haggan
    Newcomer
    Jan 8, 2025 8:06 AM UTC

    Have the same problem, after an update, I can use dual monitor settings and get two windows, but the screen share is always displayed in both of the windows. This is when I am watching a screen share. I used to be able to have all participants as a gallery in one window and the shared screen in the other. How can I activate this again?

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