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Explorer
Sep 7, 2023 12:01 PM UTC
Solved

downloading newest version. PC

I need newest version downloaded on the desktop PC.  I've used zoom successfully for 3 years.  Why is this so difficult?  I'm not that stupid.

EliotAnswer
Partner
Sep 7, 2023 9:38 PM UTC

hi marpreston,

 

Run CleanZoom to remove Zoom completely

To remove Zoom completely, including any configuration files, run CleanZoom on your device.

  1. Download and run CleanZoom (updated July 25, 2023).
    Note: Use of the clean uninstaller will completely remove the Zoom desktop client, as well as the Zoom plugin for Outlook. The Outlook add-in, Chrome/Firefox extensions, and Google Workspace add-on are unaffected.
  2. Once completed, download Zoom from our download center and reinstall. 

https://support.zoom.us/hc/en-us/articles/201362983-Uninstalling-and-reinstalling-the-Zoom-application

 

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

 

thanks,  eliot

2 replies

EliotAnswer
Partner
Sep 7, 2023 9:38 PM UTC

hi marpreston,

 

Run CleanZoom to remove Zoom completely

To remove Zoom completely, including any configuration files, run CleanZoom on your device.

  1. Download and run CleanZoom (updated July 25, 2023).
    Note: Use of the clean uninstaller will completely remove the Zoom desktop client, as well as the Zoom plugin for Outlook. The Outlook add-in, Chrome/Firefox extensions, and Google Workspace add-on are unaffected.
  2. Once completed, download Zoom from our download center and reinstall. 

https://support.zoom.us/hc/en-us/articles/201362983-Uninstalling-and-reinstalling-the-Zoom-application

 

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

 

thanks,  eliot

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Explorer
Sep 10, 2023 12:50 PM UTC

Thank you so much. 

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