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Does intel core ultra 7 165U support Zoom virtual background?

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I have desktop Windows with intel core ultra 7 165U and Windows 11 Pro. I got "Your device does not support Virtual Backgrounds" error when I try to select a virtual background. Looks intel core ultra 7 165U is not on Zoom Virtual Background system requirements list, but it is more powerful and newer. Does anyone know why it does not support virtual background?

Thanks a lot!

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R

Russell999Answer

Employee

@UC_at_LPCH @CliffCorcoran @VirgilZoom Can you upgrade to the latest version and retry? Ultra processors support virtual background with the latest Zoom client.

V

VirgilZoom

Newcomer

I'm also having that same "Your device does not support Virtual Backgrounds" on my new laptop with a Intel Core Ultra 7 155U processor.

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CliffCorcoran

Newcomer

I also can not use virtual backgrounds. I have the

Intel Core Ultra 7 155H

From the specs, a very capable, multi core processor. Perhaps as it is a new naming scheme, ZOOM doesn't see it as a high end processor?

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Russell999Answer

Employee

@UC_at_LPCH @CliffCorcoran @VirgilZoom Can you upgrade to the latest version and retry? Ultra processors support virtual background with the latest Zoom client.

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CliffCorcoran

Newcomer

The newest version seems to have resolved the issue. Thank you!

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michellestubs03

Newcomer

Great news! Looks like the latest Zoom update fixed the virtual background issue for Intel Core Ultra processors. I just updated and it's working for me now. 😃

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Intel Core Ultra 7 155H

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