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Newcomer
TrendSanità
Newcomer
Nov 10, 2021 10:50 AM UTC
Question

Customize email sender name

Hi,

we noticed a change in Zoom's handling of emails: it no longer seems possible to customize the sender name.

Lately it is "Zoom" while for us it is important to be able to decide the name of the service we provide through Zoom.

How can we change it?

 

 

Thanks

    9 replies

    Community Manager
    RN11_2
    Community Manager
    Nov 22, 2021 8:41 PM UTC

    Hey @TrendSanità, have you done the following?

    1. Sign in to the Zoom web portal.
    2. In the navigation menu, click Webinars. 
    3. Click the topic of the webinar that you want to edit.
    4. Click Edit next to the settings to change whether these emails are sent:
      1. Email Contact: Change the name and email address that will show as "reply-to" for your webinar emails.

    This should change the name and email address. Let me know after creating a test webinar if this works for you! 

     

    You can look into https://support.zoom.us/hc/en-us/articles/203686335-Customizing-webinar-email-settings for more info! 😀

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    Newcomer
    Emaily
    Newcomer
    Jan 5, 2022 10:06 PM UTC

    Unfortunately, if you have a Pro account this feature doesn't seem to be available anymore. That is very frustrating!  You can change the email address, but you cannot change the sender name -- it will always come from "Zoom".. If Zoom could change that back, I would very much welcome this. 

    Changing webinar email settings for all webinars in the account

    Note: For Pro accounts, webinar confirmation and reminder emails are sent from Zoom, and the From field cannot be modified.

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    Newcomer
    meriment
    Newcomer
    Mar 2, 2025 9:19 PM UTC

    Correct this feature is not available within a pro account. As a workaround you can copy the Zoom invitation into your email client and send it from their using your own domain. There is also a Zoom app, Salepager, that lets you send Zoom invites from your own email domain.

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    Community Manager
    RN11_2
    Community Manager
    Nov 29, 2021 3:29 PM UTC

    Hey @TrendSanità, just checking in! Were you able to customize the Email Contact in the Webinar Settings? 

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    Newcomer
    cbcasm
    Newcomer
    Apr 21, 2022 9:31 AM UTC

    Hi,

    any updates on this? this is also my problem right now.

    can you confirm that we cannot edit or modify anymore the email contact (sender name) ?  the sender name will always be "ZOOM" ?

     

    pls.  help us.

    thank you

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    Newcomer
    Emaily
    Newcomer
    Apr 21, 2022 9:44 AM UTC

    In my experience this hasn't changed. If you have the Pro Account, you will not be able to change the email contact sender name, it is "Zoom". 

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    Newcomer
    GEX
    Newcomer
    Apr 12, 2022 9:39 AM UTC

    Hi, we are not able to change the email contact (sender name), only able to change the email address. 

     

    Please help??

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    Explorer
    einfochips
    Explorer
    May 4, 2022 1:33 PM UTC

    Can anyone remove or edit zoom logo in their invitation? it appears on the top. 

    check the attachment

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    Newcomer
    RKov
    Newcomer
    Feb 10, 2025 4:07 PM UTC

    My email invitations have the name of my previous company. Can you help with this? I have a PRO account and think I may have to cancel my account and start a new one.

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